What are the responsibilities and job description for the SBN - Shorex Manager position at Seabourn?
Description
The Destination Manager is responsible for the ultimate guest destination satisfaction, whilst complying with all budgets and executing tours and debarkation in a professional manner.
Key Responsibilities
Destination Administration:
- Manage recruitment and assignment of competent escorts and follow up on tour escort reports to ensure quality control.
- Provide and verify local printed materials with port information to the Seabourn Square.
- Verify invoices and authorize payment for all shore excursions/private arrangements/ shuttles/and disembarkation arrangements.
- Manage and direct disembarkation and baggage handling process and related administrative duties.
- Follow and execute Hotel Policies as set in the Hotel SOP and Memorandum.
- To be familiar with and execute the Seabourn HESS-MS appropriate to their position.
Destination Services:
- Responsible for effectively promoting, selling, administering and managing Seabourn Cruise Line’s shore excursion, overland tour, private arrangement programs and debark process while meeting or exceeding guest expectations and budgeted revenue/profit goals.
- Supervise all shore-related Seabourn Square activities and liaise with Chief Purser.
- Ensure guest services are up to date on all current port and tour related materials.
- Confirm tour and private arrangements and timings with shore tour operators in a timely manner.
- Assign and supervise duties to Assistant Tour Manager and communicate with Guest Service Specialists in the tour related areas, to ensure efficient and smooth Seabourn Square guest services.
- Manage dispatch and tour operation, check critical tour components and recommend improvements. Work with tour operators to survey new tour opportunities.
- Manage an efficient shuttle bus operation where applicable.
- Maintain Seabourn Square hours consistent with itinerary needs and maintain office and office equipment in good working order, including filing/administration systems, computer systems, guest sales and service materials, order forms, promotional literature and port information.
Skills, Knowledge & Expertise
Education:
- Fluency in English, written and spoken, and preferably one other modern language (Spanish, German or French).
Experience:
- Familiarization with main highlights and attractions of each port as well as the ship’s docking location relative to each.
Knowledge,Skills & Abilities:
- Willingness and personality to work within structured shipboard environment. Flexibility to report to multiple supervisors and perform multiple responsibilities. Comprehensive understanding of details of tours offered in each port.
- Ability to interact with upscale and demanding clientele
- Team oriented and ability to function effectively with ship and Shore side personnel Standard accounting skills, ability to comprehend & reach Sales Budget
Physical & Travel Requirements
Physical Demands:
- For the safety of yourself and others on board certain physical abilities shall be maintained. Must be able to bend, climb, perform repetitive motion, and repetitively heavy lift.
- Must maintain physical fitness to perform tasks associated with job.
Travel Requirements:
- Passport – valid for a minimum of 6 month Flag state issued seaman book
- General flag state or flag state approved marine fitness medical United States C1/D visa
- English Marlin test at minimal score of 80% Pre-employment medical examination.
About Seabourn
At Seabourn, we are passionate about travel. We believe that traveling for pleasure has a redemptive power that enriches people’s lives. And we believe that people should travel well.
Cruising on a Seabourn ship is unlike any other form of travel. The experience is luxurious, yet relaxed — elegant, yet casual — sumptuous, yet understated. Our intimate ships visit the most desirable destinations worldwide, sailing to the heart of landmark cities, as well as to hidden gems where larger vessels cannot follow.
Our ships attract interesting people, who seek to share experiences beyond the expected in places beyond the ordinary. Our acclaimed staff offers a unique style of heartfelt hospitality that is sincere, thoughtful and personal.
