Account Specialist

Job Description: Account Specialist

Job Summary:

This position is responsible for carrying out a variety of data entry compliance job tasks. This is a non-management role that works both independently and as part of a team that’s responsible for maintaining multiple client account projects. This position primarily reports to the department's Chief Account Officer, and Vice President on an ad hoc basis.

Duties & Responsibilities:

- Processes, transfers, and customizes data in computer technology systems as directed

- Carries out administrative recruiting functions and processes

- Assists with employee training projects

- Maintains confidentiality and non-disclosure of both client and company data, information, and processes

- Provides optimal customer service to clients and company team members

- Possesses excellent organizational skills, and ability to prioritize job tasks according to project deadlines and client needs as directed by supervisor

- Resourceful and proactively communicates to supervisor on compliance items, processes, inquiries, and concerns.

- Maintains quality of work, with extremely minimal errors. Crosschecks work to ensure accuracy. Reports any questions or concerns to supervisor promptly.

- Thrives on providing incredible customer experience. Enjoys face-to-face interactions with customers and associates.

- Maintains prompt communication with clients’ needs via email, and/or phone. Time is of the essence!

- Attends company required trainings and expands one’s knowledgebase and skillset

- Remains an optimistic and enjoyable team player

- Completes project cross-checks with team members to ensure quality and accuracy of completed projects

- Assists team members with projects on an as-needed basis as directed by supervisor

- Maintains the business professional dress code for events, expo’s, job fairs, client meetings, and video conferences

- Leads by example. Maintains the company’s core values of PATCH C-O: Professional, Accountable, Trustworthy, Coachable, Honest, and Company-Oriented.

- Abide by the company’s Non-Compete Agreement, and Non-Disclosure Agreement. This is a required condition of employment.

- Committed to project- finishes the job/ project assigned so that the project closes on time. Is dedicated to one’s work from start of project until completion.

Education & Experience:

- High School Diploma or equivalent GED required

- Possess and maintain full clearances for criminal background checks: local, state, global

- Associate’s or bachelor’s degree in Human Resource, Business Administration, or related field; or, 2 years of related experience preferred

- Previous experience successfully working independently, and as part of a team required

- Previous experience working with computers required

- Competent at typing and utilizing Microsoft Office Suite software

- Previous experience working within technology systems preferred

- Previous project-based work experience preferred

Job Status:

- FLSA status is Non-Exempt

- Must be available to work a minimum of 20 hours per week, and up to 40 hours per week as needed for projects.

Abilities & Physical Requirements:

- Ability to read and write the English language

- Ability to type, use a computer mouse, and answer telephones

- Ability to listen when spoken to and both understand communication and respond professionally

- Ability to read, write, and compute basic math

- Ability to sit and/or stand for long periods of time, up to 8 hours per day, as needed for projects

Schedule:

- Primarily Monday – Friday, over time is mandatory on an ad hoc basis to close projects on time for clients. All schedules are approved by the Vice President.

Work Location & Travel Requirements:

- On-site, in-person. The company’s Corporate Headquarters is located in Indiana, PA 15701.

- Occasional on-site meetings and light daytime travel required

Attributes

- All candidates must be open-minded, coachable team players, have a positive outlook, enjoy coming to work, want to grow their career, and always up for a new challenge!

Job Types: Full-time, Part-time

Expected hours: 20 – 40 per week

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Overtime

Supplemental Pay:

• Bonus opportunities
• Performance bonus

Application Question(s):

• Are you willing to work overtime to close a project on time for the client?
• What technology systems or software have you previously worked with?

Ability to Commute:

• Indiana, PA 15701 (Required)

Ability to Relocate:

• Indiana, PA 15701: Relocate before starting work (Required)

Work Location: In person