Community Hospitality Manager

Job Summary:
Seabrook Hospitality is seeking a diligent and organized individual to join our team as a Community Hospitality Manager. This pivotal role focuses on supporting owners of non-rental properties who wish to take advantage of our exclusive hospitality services for their homes.

The Community Hospitality Manager will serve as the primary point of contact for these property owners, ensuring their homes are cared for to the highest standards and their needs are met with exceptional service. This role is fully accountable for the appearance, inventory, cleanliness, and basic maintenance of assigned properties, as well as for fostering strong relationships with homeowners. Having an eye for aesthetics and design is highly desirable, along with a general understanding of home maintenance.

Job Duties and Responsibilities (Essential Functions):

• Promote and solicit property owners to use scheduled and one-time services for maintenance, landscaping and cleaning of their homes and properties.
• Build and maintain strong relationships with property owners to foster trust and satisfaction.
• Act as a trusted liaison between property owners and Seabrook Hospitality, ensuring satisfaction and clear communication.
• Conduct thorough inspections of properties for owners on a regular schedule to ensure functionality and any required maintenance to ensure properties are maintained to the highest standards.
• Perform pre-arrival inspections to ensure properties are owner-ready, addressing any issues promptly.
• Coordinate and oversee property services, including cleaning, inventory checks, routine maintenance, and any additional hospitality services requested by owners.
• Conduct regular inspections and provide personalized recommendations and services to enhance homeowners’ experience and enjoyment of their properties.
• Address and resolve homeowner concerns promptly and professionally.
• Manage maintenance technicians, assigning tasks and overseeing timely completion of repairs and upkeep of properties.
• Supervise and coordinate the activities of housekeeping staff, ensuring efficient cleaning schedules and adherence to quality standards.
• Implement and inspect quality control measures to uphold the standard of cleanliness and maintenance across all properties.
• Develop and maintain checklists and protocols to streamline inspection processes and ensure consistency.
• Collaborate with Zone Managers and departments to facilitate smooth operations and resolve cross-functional issues.
• Hold team members accountable for performance standards through regular evaluations and constructive feedback.
• Maintain detailed records of property inspections, maintenance activities, and owner communications.
• Generate reports as needed to track property status and ensure compliance with company standards.
• Coordinate with relevant teams to ensure swift resolution of technical or operational challenges.
• Collaborate with the hospitality team to maintain consistency and excellence across all properties.
• Perform both office and fieldwork, balancing administrative tasks with hands-on property care.
• Performs other duties as assigned.

Knowledge/Skills/Abilities:

• Strong organizational and time-management skills with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills, with the ability to interact professionally with property owners, guests, and team members.
• Attention to detail and a commitment to maintaining high standards of cleanliness and maintenance.
• Flexibility to work weekends, holidays, and evenings as needed.

Qualifications:

• Bachelor's degree or relative experience in Business, Hospitality, or a related field preferred.
• Proven experience in hospitality management, property management, or related field.
• CVRI and CVRHP certifications preferred.
• Demonstrated leadership abilities and experience in supervising and motivating teams.
• Fluency in both English and Spanish (written and verbal) is preferred.
• All candidates must pass a background check prior to employment.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Indoor/outdoor environment subject to changing conditions and temperatures.
• Ability to stand for prolonged periods of time and walk moderate distances.
• Ability to lift, carry, push, and pull objects weighing up to 50 pounds occasionally.

Hourly Rate: $25-$30 per hour

Employment Status: Full-time

Seabrook Offers

• Medical, Dental and Vision Insurance for all full-time team members
• 401(k)
• Basic Life Insurance – 100% Company Paid
• Voluntary Life, Critical Illness and Accident Insurance
• Paid Time Off:
  • 10 days (80 hours) earned with up to 2 years of service.
  • 15 days (120 hours) earned up on completing 2-4 years of service.
  • 20 days (160 hours) earned upon completing 5-8 years of service.
  • 25 days (200 hours) earned upon completing 9 years of service.
• Employee Assistance Program
• Teladoc Virtual Services
• Tuition Reimbursement
• Discounts and Rental Credits

Seabrook is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We encourage candidates of all backgrounds to apply.

Salary : $25 - $30