What are the responsibilities and job description for the Hospitality Support Specialist position at Seabrook?
Job Description
Job Description
Job Summary :
The Hospitality Support Specialist supports the entire integration process from end to end of onboarding new owners into the rental program. This role involves guiding homeowners through every step of the onboarding process—from the execution of the Hospitality Agreement to ensuring their property is ready for its official listing. Serving as the primary point of contact throughout this phase, the Hospitality Support Specialist provides expert guidance, coordinates necessary services, and fosters effective communication between homeowners and internal teams. Additionally, this role supports the ongoing administrative management of each property throughout the year, overseeing elements such as listing updates, insurance compliance and monthly statements. The ideal candidate will possess excellent communication skills, an exceptional eye for detail, and a genuine passion for delivering exemplary customer service.
Job Duties and Responsibilities (Essential Functions) :
- Act as a resource to the Real Estate team for any Hospitality homeowner-related questions before the onboarding process.
- Respond promptly and accurately to hospitality-related inquiries from the Real Estate team.
- Ensure a seamless transition from Real Estate to Hospitality Program Onboarding, ensuring no disruption in the customer experience.
- Follow up with email communications, providing additional answers or clarifications.
- Serve as the main contact for the homeowner until their home is fully onboarded into the Hospitality Program.
- Provide homeowners with a full welcome to the program and be their primary point of contact during the setup phase.
- Responsible for the home preparation process, including ordering linens, locks, and other necessary items to outfit the home.
- Coordinate any required cleanings, furnishings, installations, and other preparations needed for the home to be fully ready for photography and listing.
- Ensure that all construction, furnishing, and installation are complete and that the home is 100% ready to be outfitted for the Hospitality Program.
- Coordinate with the photographer to schedule and facilitate listing photos including rental updates as needed.
- Collaborate with the Homeowner Communication Lead to determine the property’s zone.
- Introduce the new homeowner to their Zone Manager.
- Collaborate with the Business team to set rates and fees.
- Provide the homeowner with access to the owner portal.
- Ensure that homeowner insurance policies are current and compliant with Hospitality Program requirements.
- Support the Homeowner Communication Lead and Zone Management teams with homeowner communications as needed.
- Approve and process monthly homeowner statements.
- Oversee implementation of in-home vacation guides.
- Provide coverage of inboxes for Zone Managers who are out of the office.
- Assist with inspections and other zone management tasks during peak seasons.
- Perform other duties as assigned.
Knowledge / Skills / Abilities :
Qualifications :
Physical Requirements :
Hourly Rate : $20
Seabrook Offers
10 days (80 hours) earned with up to 1 year of service.
Seabrook is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We encourage candidates of all backgrounds to apply.
Salary : $20
