What are the responsibilities and job description for the Debit Card Operations Payment Specialist position at Seacoast Bank Careers?
JOB SUMMARY:
The Debit Card Operations Payments Specialist is responsible for the daily operational functions of debit cards, ATM, external transfers, Bill Payment and Zelle. In addition, the Debit Card Operations Payments Specialist provides guidance and support to the branch staff in resolving client disputes.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Serve as subject matter expert for the Bank’s debit card program and all the auxiliary systems: Data Navigator; Falcon; Card Management Services (CMSe); Customer Service Tool (Zelle and Bill Pay); FIRE Reporting and TRIPS (Reg E and other claims).
- Be a source for internal and external member problem solution.
- Identify fraud trends and variances in daily processing and work with FIS on creating new alerts.
- Completes timely execution of Reg E claims.
- Assist teammates in research and completion of tasks.
- Provide ongoing training to other stakeholders and team members of the bank.
- Daily balancing of the Bank’s networks and surcharge networks (NYCE, Visa & EFT).
- Performs other duties and responsibilities as required or assigned by manager.
- Supports management in executing Business Continuity Plan.
- Adheres to Seacoast Bank’s code of conduct.
EDUCATION and/or EXPERIENCE:
- 3 years Banking experience; or a combination of education and experience
- PC proficient, including MS Word and MS Excel
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.
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