What are the responsibilities and job description for the Fraud Prevention Analyst position at Seacoast Bank Careers?
Sail into a career with Seacoast Bank!
The Fraud Prevention Analyst helps protect Seacoast National Bank and its customers by accurately detecting fraudulent transactions, taking swift action to prevent losses, and supporting recovery and remediation efforts.
Location: This position can be located within our office of either Stuart, Tampa, Miami, or Orlando
QUALIFICATIONS:
- Identify, prevent, and mitigate losses specific to check, account take over, kiting, dormant, elder abuse, and online fraud.
- Monitor and review fraud risk, unique or highly complex exceptions generated from various fraud prevention systems, filters, and exception files.
- Document fraud alerts, build case files, and escalate appropriately to senior staff.
- Work through high volumes of potential alerts to confirm limited actual fraud events.
- Monitor Fraud Department inbox, respond to inquiries, and escalate appropriately to senior staff.
- Provide research and investigative support to assist Fraud Investigators with ongoing investigations.
- Handle inbound and outbound fraud related calls with customers and other financial institutions.
- Perform other duties as assigned.
EDUCATION and/or EXPERIENCE:
- Bachelor's degree in a related field and 2 years of financial services experience with fraud and/or information security processes and procedures, preferably in an online banking fraud prevention, detection and mitigation area.
- A combination of education and experience may meet requirements.
- Demonstrates strong communication skills both written and verbal.
- Possess skills needed to conduct client phone interviews to identify fraud/scams.
- Solid analytical, interpretive and problem-solving skills.
- Ability to use various software applications.
- Works to meet tight deadlines to mitigate loss.
