Large Item Review Manager

Location: This position can be located at any Seacoast office within the company's footprint in Florida.

Job Summary:

The Large Item Review Manager is a leadership role focused on growing, coaching, and developing the Large Item Review team while ensuring the successful execution of daily tasks. This position safeguards the bank's financial integrity by overseeing large transactions and preventing check fraud. By identifying and resolving fraudulent activities, the manager ensures regulatory compliance and enhances customer satisfaction, thereby maintaining the bank’s reputation and financial health. Additionally, the manager will foster collaboration and strengthen relationships across business lines, lead ad-hoc projects, conduct reporting and analytics, and present to management.

Leadership and Team Development:

• Provide direction, coaching, training, and ongoing development opportunities for the Large Item Review team.
• Foster a positive and collaborative team environment, ensuring team members feel motivated and valued.
• Maintain team stability and foster collaboration between team leads, especially during transition periods.
• Implement continuous improvement practices with humility and respect for established methods.
  
  

Operational Excellence:

• Conduct detailed analysis of large-item transactions to detect and prevent check fraud.
• Review and verify checks and mobile deposit transactions for authenticity and compliance with bank policies.
• Monitor performance against SLAs and ensure system uptime.
• Manage workflow to optimize efficiency in day-to-day activities.
• Determine trends and variances in daily processing and identify areas for positive change.
  
  

Strategic Fraud Prevention:

• Participate in the analysis of fraud risks and contribute to strategic recommendations to reduce financial losses.
• Collaborate with Chex Systems to monitor consumer account activities, emphasizing the tracking of closed accounts and instances of insufficient funds.
• Assist in the management and monitoring of daily overdraft fees, ensuring they are applied accurately and fairly.
• Maintain up-to-date knowledge of regulatory requirements and best practices in check fraud prevention.
• Provide reports and analysis to senior management regarding fraud trends and the effectiveness of current controls.
• Participate in cross-functional teams to improve fraud detection systems and processes.
  
  

Compliance and Reporting:

• Adhere to regulatory and vendor requirements.
• Ensure compliance with Seacoast Bank’s Code of Conduct.
• Support management in executing the Business Continuity Plan.
• Display commitment to Seacoast’s 4 Promises.
  
  

Additional Responsibilities:

• Assist teammates in research and completion of tasks.
• Actively support a positive teamwork environment.
• Complete timely execution of tasks.
• Research and correct issues.
• Perform other duties and responsibilities as required or assigned by the manager.
• Take ownership of self-development.
  
  

Education and/or Experience:

• 8 years of banking experience, or a combination of education and experience.
• Proven experience in fraud analysis, preferably within a banking or financial services environment.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in data analysis tools and software.
• Commitment to maintaining compliance and operational standards.
• PC proficiency, including MS Word and MS Excel.
  
  

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.