What are the responsibilities and job description for the Patient Advocate (valid drivers license req) - 2+yrs exp req position at Seacoast Naturopathic Health Improvement Center?
Join Our Team as a Patient Advocate!
We are seeking a dedicated and compassionate Patient Advocate to help ensure our patients have a smooth and positive experience from start to finish. This is an exciting opportunity for someone passionate about customer service, healthcare, and contributing to the overall success of our practice.
Job Overview
As a Patient Advocate, you will be responsible for preparing treatment rooms, ensuring tools and supplies are ready for patient care, escorting patients to treatment rooms, and assisting with the patient flow process. You will also play a crucial role in enhancing the patient experience, addressing their concerns, and ensuring they are happy with their visit. Additionally, you will help generate patient referrals and ensure everything is in place for upcoming appointments. You will also support our front desk team and assist with office maintenance.
Ideal candidate:
*Front Desk experience
*2 yrs medical office experience
*Attention to detail
*Legible handwriting
*Organizational Skills
*Phone/Computer skills
Key Responsibilities:
1) Front Desk Support:
- Greet patients upon arrival and ensure a welcoming experience.
- Answer phone calls when needed and assist patients with inquiries.
- Manage inventory deliveries and assist with patient check-out, including payment collection and scheduling follow-up appointments.
- Assist in educating patients on practice services and workshops.
- Traffic control for new patient reports, therapies, and other office needs.
- Open and close the office according to protocol and attend staff meetings.
2) Office Maintenance:
- Maintain supplies, including patient folders, forms, and hand-outs.
- Ensure treatment rooms and waiting areas are clean and well-stocked with linens, towels, and gowns.
- Empty trash bins and keep workspaces organized.
3) Patient Flow:
Pre-Visit:
- Set up patient equipment and review schedules to ensure all charts and forms are prepared.
- Confirm appointments and patient paperwork.
During Visit:
- Assist the practitioner with patient care, including vital checks (weight, blood pressure) and therapies.
- Set up patients for treatments and perform tasks as ordered by the physician.
Post-Visit:
- Call patients after their appointment to gather feedback and ensure satisfaction.
- Send out Thank You cards and referral thank-you notes.
- Gather and record patient testimonials.
Benefits:
- Free Services: Employees receive services at no charge and wholesale pricing on supplements.
- Paid Time Off: One week of paid vacation after 1 year of employment, plus 4 paid personal days.
- Holidays Off: After 1 year Paid holidays, including New Year’s, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.
- Snow Days: Paid leave for snow days when the office is closed.
- If you are a motivated, reliable individual with a passion for patient care and are looking to make a real difference in a growing practice, we want to hear from you!
Apply Today!
Job Type: Part-time
Pay: $20.00 - $23.00 per hour
Expected hours: 32 – 36 per week
Medical Specialty:
- Primary Care
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Hampton, NH 03842 (Required)
Work Location: In person
Salary : $20 - $23