What are the responsibilities and job description for the Financial Service Assistant position at SeaComm Federal Credit Union?
Role:
To represent the credit union in a professional manner when greeting members and the general public on the phone and in person, insuring that they are directed to someone who can provide them with assistance.
Responsibilities:
- Receive and announce visitors and guests to the credit union in a prompt and professional manner. Coordinate follow through so visitors and guests are met promptly.
- Answer telephone, disseminate information or resolve questions, and/or route calls to appropriate individual. Put calls on hold and coordinate flow through so caller is handled as promptly as possible and/or put into voice mail or take message at caller's request.
- Debit card re-PINing.
- Responsible for certificate of deposit program which includes ensuring that interest checks are sent out on the day they are cut.
- Ensure that safe deposit boxes are up to date, that members are charged accordingly, boxes are blocked as necessary, fees are properly collected and that the FSR team is updated on the
availability of boxes. Contact a locksmith as needed to obtain replacement keys or to have the
boxes drilled. - Provide administrative and clerical support to the branch as needed. This may include but is not limited to: maintaining rate board, ordering supplies, maintaining the pending file, distribute incoming faxes.
- Performs other related duties as assigned.
Knowledge and Skills:
Experience: One month to twelve months of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills: Keyboard and 10-key calculator skills. Multi-line phone system operations. Strong, friendly voice and good diction.
Position Type: Full Time
Hours: 39.5 - 40 hours per week.
Current Schedule: Varies as needed.
Pay Range: $16.50 - $18.50 per hour.
Actual starting salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law.
Benefits:
Paid Time Off
Paid Holidays
401K Plan
Medical
Dental
Vision
Free Telehealth Urgent Care
Free Telehealth Mental Health Counseling
Flexible Spending Account Option
Life Insurance
Dependent and Spouse Life Insurance Options
Short Term Disability Insurance
Long Term Disability Insurance
Pet Insurance
Aflac Insurance Options
Legal/ID Shield Options
Employee Referral Program
Paid Volunteer Day
Employee Loan Discounts
SeaComm is an Equal Opportunity/Affirmative Action Employer. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.
Salary : $17 - $19
