What are the responsibilities and job description for the Call Center Representative position at SeaComm?
Role :
To assist the Credit Union in achieving its Service Mission to deliver Total Member Delight in each and every service interaction with both internal and external members. A key component of this external service is to identify the financial needs of each member and recommend an effective credit union product solution. In addition, to assist members and potential members with their requests; respond to questions and concerns and effectively develop and maintain financial relationships with members through a consultative selling process to determine their needs and then fill the need with a product and / or service solution.
Responsibilities :
- Answer incoming calls to provide general credit union information to members regarding products and services and works together to create financial options, which lead to sales closures and quality referrals.
- Process transaction requests, including payroll changes and account information. In addition, help members reconcile checking accounts.
- Research and resolve problems with member accounts / services within scope of authority or refer to appropriate staff for additional resolution.
- Take advantage of every opportunity to cross-sell members on the benefits of utilizing other credit union services and make appropriate referrals.
- Perform other duties as assigned by supervisor.
Knowledge & Skills :
Experience : One to three years of similar or related experience.
Education : A high school education or GED.
Interpersonal Skills : Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and / or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills : Good listening and telephone skills; able to operate a 10-key calculator, typewriter, and computer keyboard; able to make decisions with minimum information.
Position Type : Full Time
Hours : 40 hours per week
Current Schedule : Varies as needed
Pay Range : $17.50 - $20.50 per hour
Actual starting salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law.
Benefits : Paid Time Off
Paid Holidays
401K Plan
Medical
Dental
Vision
Free Telehealth Urgent Care
Free Telehealth Mental Health Counseling
Flexible Spending Account Option
Life Insurance
Dependent and Spouse Life Insurance Options
Short Term Disability Insurance
Long Term Disability Insurance
Pet Insurance
Aflac Insurance Options
Legal / ID Shield Options
Employee Referral Program
Paid Volunteer Day
Employee Loan Discounts
SeaComm is an Equal Opportunity / Affirmative Action Employer. Race / Color / Gender / Sexual Orientation / Gender Identity / Religion / National Origin / Disability / Veteran.
Salary : $18 - $21
