IT Support Analyst

IT Support Helpdesk - $65-$75K

Seafrigo USA is looking for a flexible, energetic, and motivated professional for a newly created IT Support Helpdesk position in our Elizabeth NJ location. You will be working for a world leader in “one stop shop” solutions from freight forwarding to customs brokerage, from warehousing to domestic transportation, so experience in the freight/warehouse industry will set you apart. Seafrigo deploys unique solutions that allow our customers to optimize the supply chain of their food products. We would like to invite you to apply to be a part of this amazing company.

As an IT Support Helpdesk, you will provide hardware and software technology support for the company. You must be capable of dealing with software, hardware, network, configurations, and maintenance issues in order to achieve a negotiated level of service for the business. Business hours are Monday – Friday 11:00am – 7:00pm, after hours work and/or occasional weekend work (depending on the projects). Compensation will be commensurate with previous experience.

Essential Duties and Responsibilities

Typical tasks performed include a combination of the following:

Provide system support for desktop, laptop and other hardware including setup, configuration, maintenance of:

• Desktop PC’s and laptops
• Networked devices such as switches, printers, and copiers
• Industrial devices such as handheld scanners and label printers
• Problem diagnosis and resolution of hardware and software issues including troubleshooting user tasks/issues such as email, user applications, VPN, Access Points, scanners, Windows, (e.g., MS Teams) and connectivity
• Computer performance and security
• Manage and maintain system servers and inventory hardware.
• Manage and maintain software updates, drivers, and security.
• Provide both on-site and remote support.
• Assist and provide training to staff to use systems correctly.
• Establish and maintain regular written and in-person communications with Management.
• Various other assignments as needed.

Knowledge, Skills, and Abilities:

• Experience with basic PC and network hardware and software
• Experience with Microsoft packages (e.g., Office 2010 migrating to Office 365, MS Teams)
• Familiar with Android phones and iPhones for email/MS Teams troubleshooting.
• Ability to automate repetitive tasks (using PowerShell is a plus)
• Knowledge of recovery software and Microsoft OneDrive solution for cloud backup storage
• Familiarity with some Remote-Control software
• At least 5 years of IT experience
• Familiar with Active Directory, Windows Server, and software installation
• Familiar with SQL database (MS-SQL) and queries for reporting

Seafrigo Offers

• Medical, dental and vision benefits
• PTO and sick leave
• 7 holidays/year
• 401K with matching
• Annual Performance Bonus

Seafrigo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for all employees.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
We follow CDC guidelines

Ability to commute/relocate:

• Elizabeth, NJ 07201: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support: 5 years (Required)
• Computer networking: 3 years (Preferred)
• Microsoft Windows Server: 3 years (Preferred)

License/Certification:

• CCNA (Preferred)
• MCSE (Preferred)

Work Location: Hybrid remote in Elizabeth, NJ 07201

Salary : $65,000 - $75,000