What are the responsibilities and job description for the Customer Engagement Strategist and Sales Operations Manager position at Seaga?
About the Role:
We are looking for a seasoned professional to spearhead our customer engagement and sales operations efforts.
The successful candidate will possess a unique blend of technical expertise, business acumen, and leadership skills to drive organizational excellence and customer satisfaction.
This role offers an exceptional opportunity to grow and expand with the business.
Main Responsibilities:
- Oversee all customer engagement functions across multiple product brands and locations.
- Promote strategic alignment between business objectives and sales operations.
- Drive innovation through new technical capabilities, tools, and processes.
- Develop and implement meaningful customer KPIs and metrics for cross-functional teams.
Key Requirements:
- Significant experience in sales operations, customer care, or commercial excellence.
- Expertise in latest telephony systems and ERP/CRM integrations.
- Leadership skills and ability to manage cross-functional teams.
- Strong analytical and problem-solving skills.
- Proficiency in MS Office 365 and ERP systems.
