What are the responsibilities and job description for the Full Time- Front Desk/PBX Agent position at Seagate Hospitality Group LLC?
Position Summary :
The Front Desk / PBX Agent serves as the initial point of contact for guests at The Seagate Hotel & Spa, embodying the company's commitment to providing exceptional customer service. This role entails handling various tasks such as answering phones, greeting guests, performing administrative duties, and ensuring a seamless guest experience. This position involves handling a fast-paced environment, focusing on guest reservations and ensuring accurate information is processed into the Property Management System (PMS) via various communication channels.
Responsibilities :
- Confirm the sell status for the day and review group bookings, noting any special arrangements or requests.
- Organize reservations for the day's arrivals, pre-blocking VIP and group reservations.
- Run daily reports including house counts, room availability, occupancy, arrivals, and departures.
- Check guests in following credit policies and ensure the security of keys and key cards.
- Resolve guest problems promptly and efficiently.
- Take reservations in accordance with availability and handle outbound mail, messages, and packages.
- Maintain accurate turn away statistics if required.
- Understand and utilize the property management system effectively.
- Run appropriate daily special request reports and distribute them.
- Process credit limit reports and handle cash transactions accurately.
- Handle incoming reservation calls, answer inquiries, and provide necessary information.
- Process related mail such as reservation requests and correspondence.
- Provide clear directions and local area information to guests when needed.
- Promote effective referral services with other hotels.
- Stay informed about the property's sell status, group arrivals, special promotions, and local events.
- Understand property security and key control procedures, as well as reservation policies.
- Be familiar with property fire safety and emergency procedures, including emergency phone numbers.
- Perform any other duties as required.
Qualifications :
Physical Requirements :
