Front Office Manager

Position Summary:
The Front Office Manager at The Seagate Hotel is responsible for overseeing the daily operations of the Front Office, ensuring that service is delivered in a friendly, efficient, and courteous manner. This role includes supervising and training the Front Office team, assisting in guest satisfaction, and helping to manage room inventory and occupancy. The Front Office Manager will ensure the team delivers excellent service, maintains high standards of guest experience, and supports the hotel’s profitability and efficiency.

Responsibilities:

• Oversee day-to-day operations of the Front Office, including guest registration (check-in/check-out), room inventory management, and compliance with service standards.
• Supervise Front Office and Rooms Control operations, ensuring that all processes run smoothly and efficiently.
• Train, coach, and mentor Front Office team members, ensuring they provide top-notch service and adhere to established standards.
• Conduct pre-shift meetings with team members to review key information, assign daily tasks, and set priorities.
• Anticipate and respond promptly to guest requests, maintaining high levels of attentiveness and professionalism at all times.
• Ensure that all team members are knowledgeable about hotel products, services, facilities, pricing, and local events.
• Enforce hotel policies and procedures, ensuring staff compliance with operational standards.
• Develop and refine operating procedures and standards to ensure high-quality service delivery.
• Utilize the hotel’s computer systems for training, troubleshooting, and maintaining the Front Office operations.
• Analyze daily operations, identify areas for improvement, and take proactive steps to optimize guest satisfaction and operational efficiency.
• Assist in maximizing room revenue and occupancy by effectively managing room inventory and helping to implement revenue strategies.
• Build and maintain positive relationships with guests, enhancing loyalty and encouraging repeat business.
• Monitor room inventory, supplies, and departmental budget to ensure cost control and achievement of financial targets.
• Ensure adherence to all operational systems and controls in the Front Office area.
• Perform additional duties and special projects as assigned by management.

Qualifications:

• Proficiency in English (speaking, reading, writing, and understanding).
• Professional demeanor and appearance suitable for a luxury hotel environment.
• Solid understanding of Front Office operations, concepts, practices, and procedures.
• Strong organizational, problem-solving, and multitasking skills.
• Excellent leadership and supervisory abilities.
• Experience in budget management, analysis, and financial oversight.
• Ability to work effectively under pressure while maintaining a positive and professional demeanor.
• Strong communication skills, with the ability to build relationships with guests, staff, and management.

Physical Requirements/Other:

• Ability to stand, walk, and sit for extended periods.
• Capability to bend, stoop, crouch, and use hands to reach, grasp, handle, pull, and push.
• Good near and far vision.
• Ability to hear, talk, and detect odors.
• Tolerance for varying conditions of noise level, temperature, illumination, and air quality.
• Ability to work all days, including weekends and holidays.