Auto Casualty Claims Supervisor

COMPANY DESCRIPTION

SeaHarbor Insurance is a Dallas-based provider of nonstandard personal automobile insurance throughout the State of Texas. Founded in 2017, SeaHarbor has experienced significant and extraordinarily successful growth.

Due to continuing growth, we are seeking an Auto Casualty Claims Supervisor to support our Dallas, Texas Claims Office.

Summary

This position will oversee Casualty Claims Specialists handling nonstandard auto bodily injury liability claims and will be responsible for assuring claims are consistently handled within the best claims practices guidelines, assuring all state regulations are adhered to, effectively communicating with insured’s and claimant’s and delivering superior claims service.

The successful candidate will be a high performing Claims professional that is customer focused, willing to work in a fast-paced, metrics driven work environment, accepts responsibility for their own results and those of their team, and proactively identifies and addresses performance issues.

The Claims Supervisor is a vital member of our team and plays an essential role in ensuring the accuracy and timely processing of claims. If you are a positive and motivated individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Requirements:

• Texas resident Adjuster’s License
• At least 2-years supervising adjusters handling bodily injury liability claims
• Experience handling represented and unrepresented injured claimants
• Superior customer service skills coupled with an honest desire to help customers
• Excellent oral and written communication skills
• Ability to professionally communicate with internal and external customers
• Willingness to be heavily involved in claim files, and provide meaningful direction to staff
• Experience in overseeing performance management and staff development
• Capacity to identify root cause issues related to staff performance, analyze trends related to inventory management, and implement corrective action plans when necessary
• Ability to be objective and professional when involved in conflict resolution with customers and staff
• Good judgment, initiative, and problem-solving abilities
• Full understanding of, and ability to apply, comparative negligence
• Excellent analytical, organizational, and time management skills
• Ability to organize and prioritize work to meet assigned goals, objectives, and deadlines
• Proficiency with computers, including automated claims systems
• Management style of leading and mentoring direct reports to help them be successful

Preferred Attributes:

• Bachelor’s or Associate degree
• Bilingual capability (English/Spanish) is a plus

The above statements are intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.