What are the responsibilities and job description for the Help Desk Specialist position at SeaHill Consulting Group?
This position is on site in New York City (NYC) or Warren, NJ.
Candidates must be US citizens and able to pass a background check.
No C2C or C2H.
Key Responsibilities:
- Administer and manage Microsoft Active Directory, Entra, and Intune to set up new users.
- Configure and ship laptops and other hardware to new employees.
- Update and disable Active Directory and Entra accounts for departing employees in a timely and secure manner.
- Provide support for M365 applications, troubleshoot and resolve password issues, application errors, and other software-related inquiries.
- Serve as the first point of contact for end users, ensuring smooth and efficient resolution of issues.
- Office AV Equipment Support & Desk Setup
Day-to-Day Responsibilities:
- Respond to and resolve tickets related to user account management (new hires, terminations).
- Set up new user accounts, email, and necessary software in Active Directory, Entra, and Intune.
- Provide first-level support for end users, troubleshoot and resolve issues with Microsoft 365, passwords, applications, and devices.
- Maintain office AV equipment, ensuring it is functional and ready for use.
- Participate in packaging and deploying software using Intune and PDQ.
- Assist in managing the lifecycle of company devices, ensuring they are updated, secured, and compliant.
Preferred Experience and Attributes:
- Experience with Microsoft Active Directory, Entra, and Intune for managing user accounts, devices, and applications.
- Proficient with Microsoft 365 and troubleshooting common user and application issues.
- Experience in End User Support and troubleshooting various hardware and software issues.
- Familiarity with App Packaging tools like Intune and PDQ.
- Strong communication skills to interact with end users and team members.
- Proactive problem-solving with the ability to take initiative in managing and resolving IT-related issues.
- Attention to detail in managing user accounts and device configurations.
- Experience in device management using Intune or similar tools.
- Ability to work under pressure in fast-paced environments with minimal supervision.
- Basic knowledge of AV equipment setup and troubleshooting.
- Organizational skills to manage multiple tasks and priorities effectively.
- Customer service-focused with a positive attitude.
- Basic knowledge of networking or familiarity with IP configuration (preferred but not essential).
