Customer Service Rep

About the Role:

As a Customer Service Representative, you'll play a key role in supporting our customers by accurately quoting prices, providing technical assistance, and ensuring smooth order processing for our fabricated and distribution sealing products. You'll build relationships with customers and vendors while ensuring that every interaction supports our commitment to quality and profitability.

What You’ll Be Doing:

• Provide accurate quotes and estimates on products, ensuring alignment with gross profit goals.

• Answer questions about products, pricing, availability, and terms.

• Use your product knowledge to offer solutions tailored to customer needs.

• Process customer and vendor orders via phone, online portals and in-person interactions.

• Share delivery timelines, warranty details, and other relevant info with customers.

• Maintain detailed customer records in Oracle and internal systems.

• Follow up with customers post-sale to provide ongoing support and resolve issues.

• Collaborate with product design teams to relay customer feedback.

• Keep current on new product offerings and technical capabilities.

• Follow quality management protocols and maintain a safe, clean workspace.

What You Bring to the Table:

• Associate degree in Business, Finance, or Economics required (Bachelor’s preferred).

• 2 years of experience in sales, customer service, or a related role.

• Strong written and verbal communication skills.

• High attention to detail with a focus on quality and process improvement.

• Customer-focused mindset with a commitment to providing top-tier service.

• Integrity, reliability, and a team-oriented attitude.

Why Work With Us?

Sealing Devices offers a collaborative and supportive work environment, opportunities for professional development, and a chance to make a meaningful impact. If you're ready to bring your customer service skills and technical curiosity to a company that values quality and innovation—we want to hear from you!

WORK ENVIRONMENT

Commitment of 40 hours per work.  The job operates in a professional office environment.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and/or move up to 15 pounds.  Specific vision abilities required by this job include close vision and ability to adjust focus. Overall level of physical activity is light.