Floor Manager - Dining Room

Floor Manager 

The Company   

Seaport Entertainment Group is a premier entertainment & hospitality company that owns and operates a unique collection of assets positioned at the intersection of entertainment and real estate. Seaport Entertainment Group’s focus is to deliver unparalleled customer experiences through a combination of restaurant, live entertainment, sports, retail and hospitality offerings integrated into one-of-a-kind real estate. Our assets include the Seaport neighborhood in Lower Manhattan and the Las Vegas Aviators® Triple-A Minor League Baseball team and Las Vegas Ballpark, as well as the company's ownership stake in Jean-Georges Restaurants and its interest in the air rights above the Fashion Show Mall, which may be used to create a new casino and hotel on the Las Vegas Strip. 

About the Role 

Seaport Entertainment is looking for a Floor Manager to be based in the Tin Building by Jean-Georges. The Tin Building by Jean-Georges is a sprawling food emporium located inside one of New York’s most historic landmarks. The Tin Building features multiple unique venues: Several full-service restaurants, fast casual, and counter dining outlets as well as 10,000 sf of retail featuring private label products, grab and go, grocery and more. To support this significant operation the Marketplace features a large commissary kitchen and bakery, as well as an exhibition kitchen that will provide media opportunities. Reporting directly to the General Manager, this role is responsible for overseeing the day-to-day operations of the dining area, ensuring a seamless and enjoyable experience for guests. Your role involves managing the front-of-house staff, maintaining high service standards, and contributing to the overall success of the restaurant. 

What You Will Do 

• Supporting the Assistant General Manager and Assistant General Manager in running the daily operations of the restaurant  

• Supervise line level staff, establishing positive working relationships.  

• Support recruiting, hiring, supervision, scheduling, development, mentoring and training of hourly employees.  

• Monitor employee and guests’ activities to ensure liquor regulations are followed.   

• Establish standards for personnel performance and guests’ service.  

• Maintain front-of-house staff schedule and assign duties.  

• Partner with the kitchen staff to ensure proper food presentation and timely preparation.  

• Ensure positive guest service in all areas. Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.  

• Maintain and keep record of food and equipment inventories.  

• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.  

• Keep records required by government agencies regarding sanitation or food subsidies.  

• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.  

• Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.  

• Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.  

• Plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs.  

• Knowledge and ability to follow all DOH and safety guidelines.   

• Follow all company policies, procedures, and guidelines.   

• Perform all other tasks as duties as assigned and/or per business need.    

About You 

• A minimum of two years’ experience in a fine dining, high volume setting  

• Strong experience in upholding guest service standards  

• Organization and multi-tasking skills with attention to detail  

• POS and computer literate with the ability to learn and adapt to using all programs.  

• Possess strong interpersonal (verbal and written), collaboration skills with a demonstrated high degree of emotional intelligence to manage and lead a diverse team; must support and promote a culture of inclusiveness, respect, and a positive employee experience.  

• Professional demeanor, polished appearance with the ability to exceed guest's expectations.  

• Ability to work in an ever-changing environment.  

• Ability to work both independently and in a team environment.  

• Strong work ethic and customer-focused approach  

• Must be passionate, entrepreneurial, and dedicated to success.   

• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays.    

Physical Requirements  

• Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.       

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.      

• Ability to lift and carry items weighing 50 pounds on a regular basis.    

• Ability to stand for prolong periods of time.       

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property.  Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.       

• Climbing steps regularly.   

Compensation: $65k – 75k 

NOTICE TO THIRD PARTY AGENCIES  

Please note that Seaport Entertainment Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, SEG will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, SEG explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Entertainment Group. 

This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. Seaport Entertainment Group reserves the right to change or modify job duties as necessary based on business necessity. 

SEG participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.