What are the responsibilities and job description for the FOH Supervisor position at Seaport Entertainment?
The Company
Seaport Entertainment Group is a premier entertainment & hospitality company that owns and operates a unique collection of assets positioned at the intersection of entertainment and real estate. Seaport Entertainment Group’s focus is to deliver unparalleled customer experiences through a combination of restaurant, live entertainment, sports, retail and hospitality offerings integrated into one-of-a-kind real estate. Our assets include the Seaport neighborhood in Lower Manhattan and the Las Vegas Aviators® Triple-A Minor League Baseball team and Las Vegas Ballpark, as well as the company's ownership stake in Jean-Georges Restaurants and its interest in the air rights above the Fashion Show Mall, which may be used to create a new casino and hotel on the Las Vegas Strip.
About The Role:
The Front of House (FOH) Supervisor is responsible for overseeing and managing the FOH team, ensuring smooth operations and delivering high-quality service to guests. They will provide leadership and guidance to FOH staff, while maintaining a focus on food quality, presentation, and guest satisfaction.
What You Will Do
- Oversee and manage the FOH team to ensure efficient and effective operations during service
- Train, develop, and coach FOH team members to maintain high standards of service, professionalism, and guest engagement
- Collaborate with the kitchen team to ensure timely delivery of food and optimal coordination between FOH and BOH
- Maintain a thorough working knowledge of menu items, ingredients, allergens, and food presentation to assist guests and address any inquiries or concerns
- Ensure that food quality, portion sizes, freshness, and presentation consistently meet the established standards
- Maintain a clean, organized, and well-stocked FOH area, adhering to food safety, health, and sanitation guidelines
- Collaborate with the management team to implement and enforce company policies, procedures, and guidelines
- Lead by example, consistently demonstrating professionalism, teamwork, and a positive attitude
- Follow all company policies, procedures, and guidelines
- Consistently report to scheduled shifts on time and ready to work in proper uniform
- Operate ethically to protect the assets and image of the company
- Performs other duties and responsibilities as per business need
About You:
- Minimum 3 year of experience in a high-volume, fast paced restaurant
- Minimum of 1 year of experience in a supervisory or management role in a restaurant setting
- Excellent interpersonal and communication skills to effectively lead and motivate a diverse team
- Strong knowledge of food and beverage operations, including menu items, preparation methods, and presentation
- Ability to think quickly, multitask, and problem-solve in a fast-paced environment
- Ability to work collaboratively as part of a team and independently as needed
- Ability to think quickly and multi-task in a fast-paced environment
- Ability to take direction and execute
- Effective communication and interpersonal skills conducive to a productive teamwork environment
- High standards for cleanliness of workspace and service areas
- Ability to work in an ever-changing environment
- Ability to work both independently and in a team environment
- Strong work ethic and customer-focused approach
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Must be passionate, entrepreneurial, and dedicated to success
Physical Requirements
- Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Must be able to lift and carry up to 50 lbs; Ability to stand for prolong periods of time and climb steps regularly.
- Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Compensation range: $25.00 - $30.00 /hr
NOTICE TO THIRD PARTY AGENCIES
Please note that The Seaport Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, HHC will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seaport explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Corporation.
This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. The Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity.
SEG participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.
Salary : $25 - $30
