Bell and Door

Scope of Position Seaport is in the business of making people feel special and the Bell/Door staff are our ambassadors in this mission.   Embracing a “make it happen” and “make a difference” attitude by going out of your way to satisfy a guests’ request or need will serve as a cornerstone of our commitment to unparalleled customer service.  Recognizing guests by name and customizing the delivery of service will help ensure a satisfied customer. You will report directly to the Guest Service Managers and Supervisors.  You will also encounter close working relationships within your department and many others (i.e. Housekeeping, Engineering, Food & Beverage, and Valet), as well as extensive guest interaction.   Schedule Requirements Schedule will vary based on business needs; the operation is 24 hours a day, 7 days a week.   Key Responsibilities Assure proper coverage of hotel entrance at all times Greet and welcome guests as they arrive Thank guests and invite them to return as they depart Assist arrivals with luggage delivery Escort guests to guest rooms including detailed introduction of hotel and guest room amenities Coordinate and control the flow of vehicles as they deliver and pick-up guests at the entrance of the hotel Maintain clean, safe & secure work environment throughout lobby, front entrance, & sidewalk Accept guests’ cars to valet park and explain retrieval process. Coordinate luggage storage and pick-up Execution of guest room deliveries. Anticipate our guests needs, i.e., holding umbrellas, opening trunks, assisting with wheelchairs, hailing taxis, etc. Answering basic phone calls when excess call volume arises Completes any duties or projects assigned by the Guest Service Manager’s or Director of Guest Services Practicing, managing, and promoting our Mission & Values so that it becomes an intricate part of the everyday operation   Required Job Knowledge and Skills Effective verbal communication skills Exceptional customer service skills Additional languages preferred. Previous phone experience and computer skills beneficial. Understanding of hotel/hospitality industry a plus. Strong problem solving and guest resolution skills.   Qualifications Ability to lift, push, and pull 50 pounds. Ability to withstand long periods on your feet. Driver’s License required Minimum-high school diploma This job description in no way states or implies that these are the only duties to be performed by the person occupying this position.  The person in this position will be required to perform any other job-related duties assigned by their supervisor.