Manager, IT Disaster Recovery and Incident Management

Summary

The Manager of IT Disaster Recovery and Incident Management is responsible for overseeing disaster recovery planning and incident response efforts, ensuring business continuity in a large-scale IT environment. This role requires strategic planning, cross-functional leadership, and crisis management expertise, particularly in infrastructure and application recovery. The ideal candidate has a strong IT background, experience in disaster recovery and incident response, and the ability to lead teams under high-pressure situations.

Description

• Lead and manage disaster recovery planning, ensuring alignment with business continuity and risk management goals.
• Oversee incident management processes, serving as the primary IT contact during crisis events and working with Crisis Management teams to coordinate responses.
• Conduct disaster recovery drills, tabletop exercises, and post-incident reviews, continuously improving response strategies.
• Collaborate with infrastructure, security, and operations teams to ensure the resilience of critical IT systems and applications.
• Develop and maintain a disaster recovery framework, including runbooks, recovery time objectives (RTOs), and recovery point objectives (RPOs).
• Ensure compliance with industry regulations and standards such as PCI DSS, GDPR, and SOX for data protection and disaster recovery.
• Provide regular updates to executives and stakeholders regarding disaster recovery readiness and incident response outcomes.
• Lead cross-functional teams during crisis events, ensuring clear communication and coordinated actions.
• Manage vendor relationships for disaster recovery services, ensuring effective escalation processes for third-party dependencies.
• Prepare project charters, identify stakeholders, and oversee disaster recovery projects from planning to execution.
• Stay updated on emerging technology trends and threats, ensuring disaster recovery plans remain relevant and effective.
  
  

REQUIREMENTS

Education:

• Bachelor’s degree in Computer Science, Information Technology, Business Management, or a related field.
• Industry certifications in IT project management, disaster recovery, or incident management (e.g., PMP, CISSP, ITIL) preferred.
  
  

Work Experience:

• 7-10 years of experience in IT project management, including large-scale infrastructure and application recovery projects.
• Extensive experience in disaster recovery planning, implementation, and testing, ensuring minimal downtime and data loss.
• 3-5 years of experience in incident management, leading responses to cybersecurity threats, service outages, and natural disasters.
• Experience in a large retail environment with knowledge of distribution, logistics, and omnichannel systems is a plus.
• Familiarity with business continuity planning, scenario-based recovery exercises, and crisis communication strategies.
  
  

Skills:

• Strong knowledge of disaster recovery and incident management frameworks, best practices, and industry standards.
• Expertise in project management methodologies, including Agile, Waterfall, and hybrid models.
• Strong problem-solving and risk mitigation skills, with a proactive approach to identifying and addressing threats.
• Demonstrated experience in strategic planning, budget forecasting, and service delivery improvement.
• Exceptional communication skills, with the ability to convey complex information to technical and non-technical stakeholders.
• Strong leadership and decision-making abilities, particularly in crisis scenarios.
• Proficiency in project management and business continuity tools (e.g., Microsoft Project, Jira, or equivalent platforms).
• Familiarity with cloud infrastructure, virtualized environments, and data replication technologies.
  
  

Physical Requirements & Attendance:

• Ability to remain calm and focused under pressure, providing clear guidance and leadership in emergency situations.
• Highly organized and detail-oriented, capable of managing multiple tasks and projects simultaneously.
• Self-motivated, with strong time management and prioritization skills in a fast-paced environment.
• Regular attendance required, with adherence to company policies and professional standards.