Demo

Contract IT Lab Support Specialist

Search Solution Group
Madison, WI Full Time
POSTED ON 4/22/2025
AVAILABLE BEFORE 5/18/2025

Job Overview :

Search Solution Group is seeking a Contract IT Lab Support Specialist on behalf of our client, who will play a key role in supporting IT operations within a pharmaceutical and life sciences manufacturing environment. This position will be responsible for managing IT-related projects, ensuring all timelines are met, and providing support to IT teams and stakeholders. The specialist will work directly with departments such as IT, Engineering, Facilities, and Quality, along with Global IT teams, to ensure service levels are aligned with project goals. This role requires strong project management skills and an understanding of the pharmaceutical and biotech environments.

Key Responsibilities :

Project Management :

  • Develop, execute, and monitor project schedules to meet tight timelines.
  • Prepare and issue requests for quotations and scope of work documents.
  • Provide formal, timely updates on project status including scope, schedule, and budget.
  • Document and follow up on important actions and decisions from meetings.
  • Ensure the timely completion of IT-related tasks for projects by working directly with various business units.

Support and Communication :

  • Serve as the point of contact for IT escalations for site stakeholders.
  • Engage IT departments to ensure customer service levels are met.
  • Interact with clients to process service requests or resolve technical issues.
  • Research, evaluate, and provide technical solutions to meet business requirements.
  • Team Management :

  • Manage internal and external IT support, contractors, and vendors.
  • Identify and train backup employees to cover when needed.
  • Assist project managers in identifying and managing issues and risks.
  • Lead daily stand-ups and cross-functional meetings for fast-moving teams.
  • Service Delivery :

  • Understand advanced user technology issues and provide solutions based on proven methods.
  • Ensure the appropriate service levels are provided to meet project timelines and deliverables.
  • Perform other project-related tasks as required.
  • Requirements include :

    Education :

  • Bachelor's degree in Business Administration, Management Information Systems, or related field. Equivalent IT work experience will also be considered.
  • Experience :

  • 5 years of project management experience, with budget accountability.
  • 5 years' experience as an IT professional.
  • Experience with managing GxP-regulated system projects.
  • Experience with network, telecom, and server support.
  • Experience in biotech, pharma, or life sciences manufacturing and lab environments.
  • Skills :

  • IT Service Delivery and ITIL experience preferred.
  • ServiceNow or similar ITSM tool experience preferred.
  • Strong leadership and stakeholder management skills.
  • Ability to manage multiple projects simultaneously and work effectively under pressure.
  • Certifications :

  • Professional Project Management Qualification is an asset.
  • Knowledge :

  • Understanding of Good Manufacturing Process (GMP) environments.
  • Familiarity with manufacturing and laboratory systems in the pharmaceutical industry.
  • Key Competencies :

  • Problem-Solving : Ability to troubleshoot complex IT issues and find effective solutions.
  • Leadership : Proven ability to motivate teams and manage stakeholder priorities.
  • Communication : Ability to communicate complex technical information in a user-friendly language.
  • Project Management : Experience managing projects in a deadline-oriented environment.
  • Collaboration : Ability to work well across teams to achieve common goals.
  • Additional Information :

    Work Environment :

  • This is a contract position based in Madison, WI.
  • How to Apply :

    To apply for this position, please click the "Apply" button at the top right of your screen. Alternatively, you can email your application to info@ssgresume.com. Please ensure to include your resume and any other relevant documents or information that showcase your qualifications and suitability for the role. We appreciate your interest in joining our team and look forward to reviewing your application.

    Company Overview :

  • Company Industry : Pharmaceuticals
  • Location : Madison, WI
  • Equal Opportunity Employer Statement :

    Search Solution Group is an Equal Opportunity Employer committed to fostering an inclusive workplace where diversity is valued and respected. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status in our hiring process or employment practices. We believe that a diverse workforce brings unique perspectives and strengths, driving innovation and growth. All employment decisions are based on qualifications, merit, and business needs. We welcome applicants from all backgrounds to apply and contribute to our team.

    Disclaimer :

    Please note that the job description provided is not exhaustive and is subject to change. Additional duties may be assigned as needed to meet the evolving needs of the organization and to ensure the successful completion of projects and objectives.

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