What are the responsibilities and job description for the Customer Service Representative position at Search Solution Group?
Job Overview :
The Bilingual Customer Service Representative will play a critical role on behalf of our client, supporting both franchise owners and customers, ensuring satisfaction with services and promoting the full range of offerings. This role is essential in fostering positive relationships, addressing customer needs, and facilitating communication for Spanish-speaking franchise owners. The representative's proactive and personable approach will contribute to the organization's success in delivering customized commercial cleaning solutions.
Key Responsibilities :
- Engage with customers via phone and email to ensure satisfaction with services.
- Conduct follow-up calls to promote additional services for existing customers.
- Provide accurate and knowledgeable answers regarding products, pricing, and availability.
- Translate and facilitate communication for Spanish-speaking franchise owners.
- Schedule and conduct sales presentations in Spanish for prospective franchise owners.
- Maintain accurate records and data entry across customer relationship platforms.
- Resolve customer issues promptly, aiming to exceed expectations.
- Collaborate with sales and service teams to enhance customer experiences and service offerings.
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How to Apply :
To apply for this position, please click the "Apply" button at the top right of your screen. Alternatively, you can email your application to info@ssgresume.com . Please ensure to include your resume and any other relevant documents or information that showcase your qualifications and suitability for the role. We appreciate your interest in joining our team and look forward to reviewing your application.
Company Overview :
Industry : Customized Commercial Cleaning Solutions
Location : Marietta, GA
Equal Opportunity Employer Statement :
Search Solution Group is an Equal Opportunity Employer committed to fostering an inclusive workplace where diversity is valued and respected. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status in our hiring process or employment practices. We believe that a diverse workforce brings unique perspectives and strengths, driving innovation and growth. All employment decisions are based on qualifications, merit, and business needs. We welcome applicants from all backgrounds to apply and contribute to our team.
Disclaimer :
Please note that the job description provided is not exhaustive and is subject to change. Additional duties may be assigned as needed to meet the evolving needs of the organization and to ensure the successful completion of projects and objectives.
