What are the responsibilities and job description for the Operations Director position at Searchlight Services?
Operations Director
Our client a therapeutic boarding school for girls is seeking a Director of Operations to join them. The Director of Operations oversees the day-to-day operations ensuring efficient and effective service delivery in compliance with regulatory standards. The role works under the supervision of the Executive Director. The operations Director provides operational policy and systems refinement toward continual improvement. This individual will lead operational planning, staff management, quality assurance, and the implementation of strategic initiatives to support organizational goals.
Qualifications
Education
Bachelor's degree required; Master's degree in healthcare administration, business, or a behavioral health field preferred
Experience
At least 5 years of progressive leadership experience in healthcare or behavioral health operations. Experience with adolescent population, preferably in residential treatment
Skills
Strong leadership and organizational abilities
Excellent communication and interpersonal skills.
Proficiency in healthcare management software and reporting tools
Knowledge of behavioral healthcare regulations and best practices
Ability to respect Christian values in work environment
Competencies
Systems Thinking
Decision Making
Problem-Solving
Team Building
Hospitable Business Etiquette
Adaptability
Key Responsibilities
Operational Leadership
Oversee all operational activities, ensuring alignment with the organization's mission and goals
Develop and implement policies, procedures, and systems to optimize operational efficiency
Ensure compliance with all local, state, and federal regulations governing behavioral health services
Collaborate with clinical leadership to ensure seamless integration of administrative and clinical operations
Staff Management
Supervise department heads and vendors, including administrative, residential, facilities, clinical, and program teams
Recruit, train, and retain a high-performing operations team
Oversee staff onboarding, training and continuing education
Conduct regular performance evaluations and provide coaching to support professional growth
Financial Management
Work closely with the finance team to manage budgets and optimize resource allocation
Monitor operational expenses and identify cost-saving opportunities without compromising service quality
Assist in book keeping, vendor contract negotiations, and funding proposals related to operations
Coordinate communications with CFO and CPA firm
Quality Assurance and Accreditation compliance
Develop and monitor key performance indicators(KPIs) to asses operational efficiency and program
Ensure adherence to quality standards, including accreditation requirement of the Joint Commission
Guide on-site reviews by DHS, OSFM, DOE and JCAHCO
Lead incident management, risk mitigation, and safety initiatives across the organization
Oversee contracted pharmacy medication management system
Strategic Planning
contribute to the development and execution of the organizations Strategic plan
Identify and implement new technologies to enhance operational effectiveness
Support business development efforts, including referral relationships
Facilities and Technology
oversee facility management to maintain a safe and welcoming environment for clients and staff
Ensure technological infrastructure supports operational and clinical needs
Manage vendors and contracts for operational services
Coordinate data entry and storage protocol and oversee document versioning
Oversee CRM software, e-mail accounts and website products
Oversee management of office technology, computer systems and data storage
Salary and Benefits
Full-time position with occasional weekend, on call and event work
Exceptional salary package based on degree and experience
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