Sales Support Representative - Hybrid Remote

Sales Assistant I – Entry-Level Opportunity
Join a rapidly expanding IT channel business partner organization headquartered in Milton, GA, known for its exceptional employee benefits, including a monthly bonus plan for this position. This entry-level role is designed to provide foundational experience, working closely with seasoned professionals to build expertise and contribute meaningfully to the sales team.

As a Sales Assistant I, you’ll manage a specific customer territory, create and execute sales opportunities, deliver accurate and timely quotes, and ensure high levels of client satisfaction while upholding company standards.

Key Responsibilities

• Prepare accurate quotes and manage orders, ensuring prompt processing and follow-through.
• Resolve vendor-related issues, such as pricing discrepancies, shipping delays, and product availability, to maintain seamless operations.
• Professionally represent the organization during interactions with customers and business partners, both virtually and in-person.
• Support business activities by attending company events or visiting customer sites as needed.
• Organize daily tasks and prioritize responsibilities to align with account and portfolio goals.
• Leverage vendor pricing tools and contract systems to maximize efficiency.
• Serve as a critical liaison between sales, administrative, and support teams to resolve issues, submit orders, and register deals.
• Gain and apply knowledge of the company’s hardware, software, and support offerings.
• Use relevant computer systems and embrace new technologies to streamline workflows.
• Assist the sales team with research, scheduling calls, and resolving customer concerns.
• Perform additional duties as needed to adapt to the evolving needs of the business.

Skills and Attributes

• Strong listening skills to ensure accurate understanding of customer needs and team expectations.
• Patience and professionalism when handling inquiries, resolving challenges, and addressing complex situations.
• Positive and collaborative attitude, contributing to a motivating team environment.
• Empathy and customer-first mindset in interactions with clients and colleagues.
• Proficiency in MS Office (Excel, Word, Outlook), Adobe, and AI tools.
  • Intermediate Excel skills are required for analysis and quote preparation.
• Familiarity with Webex/Zoom for virtual meetings and communication.
• Basic math skills to ensure accuracy in quotes and order processing.
• Excellent interpersonal and communication skills for effective teamwork.
• Strong organizational skills to manage tasks and meet deadlines in a dynamic setting.
• Ability to build trust and credibility with internal teams and external partners.
• Analytical and problem-solving capabilities to handle vendor concerns and provide executive-level support.
• Adaptability to shifting responsibilities and priorities in a fast-paced environment.
• Self-motivated and process-oriented, with the drive to improve efficiency and outcomes.
• Resilience under pressure with the ability to handle high workloads and strict deadlines.

Education and Experience Requirements

• A Bachelor’s degree is preferred.
• Minimum of one year of experience in a customer support role preferred

If you’re eager to grow your career within a supportive and fast-paced environment, apply today to join a team where your contributions will make a meaningful impact.

We offer highly competitive benefits to include a flexible hybrid remote work schedule, Medical/Dental/Vision Insurance, 401 K, PTO, Holidays and more!  

Salary : $45,000 - $65,000