What are the responsibilities and job description for the Sr. IT Manager - ServiceNow Platform position at SearchStars?
Are you ready to revolutionize the tech landscape as an IT Senior Manager - ServiceNow Platform? Join a global team where innovation meets impact. With a hybrid work model and a commitment to work-life balance, you'll have the freedom to shape your career while contributing to society.
IMPACT : The IT Sr. Manager - ServiceNow Platform will lead the overall design of the ServiceNow platform, ensuring alignment with business goals and industry best practices. The IT Manager is expected uncomplicate the current state, reduce customizations and bring ServiceNow closer to its COTS version. This person will manage one manager and their team of five developers.
LOCATION : Reston, VA. This is a hybrid role available to local candidates who reside within a 60 mile radius.
WHAT YOU WILL DO :
- Collaborate with business leaders, stakeholders, and technical teams to develop and implement innovative solutions using ServiceNow platform
- Define platform roadmaps by ensuring scalability, performance, stability, and audit compliance
- Lead the design of workflows, integrations, and modules to extend the ServiceNow platform’s capabilities
- Drive the end-to-end implementation of ServiceNow solutions, focusing on Core foundation, ITSM, ITAM, SecOPs, GRC, TPRM, and other relevant modules
- Control platform upgrades and ensure all applications are optimized and adhere to enterprise security and compliance standards
- Provide technical guidance to configure, customize, and develop on the ServiceNow platform based on business needs
- Oversee the documentation of solutions, internal technical and process knowledge base materials, and training of process owners and stakeholders
- Manage a team of ServiceNow engineers, providing mentorship, guidance, and career development
- Work closely with cross-functional teams (IT, Security, Engineering, Finance, HR) to drive adoption and ensure platform success
- Engage with executive leadership to understand business objectives, providing solutions that deliver tangible value and measurable outcomes
- Coordinate with business and IT stakeholders to ensure clear communication regarding project status, challenges, and milestones
- Establish governance and best practices to continuously improve platform performance and operational efficiency
- Stay current with the latest ServiceNow trends, releases, and best practices, proactively applying new technologies and functionalities to enhance the platform
- Create a safe space for engineering team members to experiment with technical solutions that may solve organizational problems
IDEAL PROFILE
CERTIFICATIONS (are a BIG plus) :
EDUCATION : Bachelor's degree in IT, Business, or related field preferred or equivalent work experience LOCATION : Reside within a reasonable commute to Reston, VA (60 mi) WORK AUTHORIZATION : US Citizen / Green Card holder preferred.
