Restaurant Server

Description

SUMMARY: Serves guests quickly, efficiently and with complete knowledge of food and beverage menus. Offers superior customer service and maintains their station in a clean and orderly manner throughout shift.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide great customer service to restaurant patrons by anticipating guests’ needs
• Upsell and make recommendations to guests based on in house specials and other variables
• Maintain a positive and friendly attitude while greeting and working with customers
• Communicate with the team and kitchen staff clearly and effectively in writing and verbally
• Capable of ensuring cleanliness of restaurant including but not limited to vacuuming, cleaning tables, and rearranging tables
• Ability to take orders accurately, efficiently and clearly and deliver food and drinks in a timely manner
• Assist with decorating tables for special occasions, help customers to their seats and assist kitchen staff when necessary
• Must maintain knowledge of available wine and liquor, food specials, and menu item specifications
• Deliver checks and collect payments
• Take guest complaints and follow up with a solution in a timely manner
• Ability to handle multiple tables during busy rush hours
• Come to work on time and in uniform

Qualifications

QUALIFICATIONS, SKILLS & ABILITIES

Listed below are the qualifications that represent the knowledge, skills, and/or ability to perform this job successfully:

• Must provide prompt and cordial service to all guests
• Working knowledge of, or the ability to learn, point-of-sale computer systems, specifically MICROS
• Must be reliable, responsible and able to work well under pressure
• Ability to understand and carry out written and verbal instructions
• Apply critical thinking to solve problems in standardized situations
• Must be able to work independently 
• Must be at least 18 years of age

EDUCATION AND/OR EXPERIENCE

• 1-2 years of experience as a server
• Resort and/or hospitality experience preferred
• High school diploma or equal to a GED

LANGUAGE SKILLS

• Must speak and communicate in English
• Must be able to clearly communicate with guests, management and coworkers

COMPUTER SKILLS

• Proficient in POS system required

CERTIFICATES & LICENSES

• Must have Food Handler Certificate
• TIPs certification required
• Must provide valid document(s) to work in the US.
• Valid California Driver License is required

PHYSICAL DEMANDS
While performing the duties of this job, the employee must be able to:

• Specific vision abilities required by this job include close vision 
• Lift 25-50 lbs.
• Stand and walk for long periods of time

Salary : $17