What are the responsibilities and job description for the Dispatcher position at Seaside Plumbing?
Dispatcher - Berlin, MD
You’re the best and you want to join a team that appreciates you and where you can create your own opportunities.
Who We Are?
We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
What We Do?
We are a team of home service experts who go the extra mile to ensure peak performance and fantastic service for your home’s plumbing system.
The Big Tasks
You will evaluate customer calls and match the right technician to every job.
Assist with administrative tasks as needed.
Key Sub Tasks
- Learn the business and learn how to prioritize the most urgent customer calls.
- Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
- Record and report the service calls.
- Participate in training so that you grow and develop as a professional.
- Update customers throughout the day on the technician’s progress.
- Reschedule customers as needed.
- Demonstrate excellent customer service and empathy to customers and technicians.
Desired Skills and Experience
If you can achieve the above and you find it fun and challenging - you have just the right amount. Technical plumbing experience or familiarity with plumbing materials is a plus.
What We Offer
- Great pay - $18-19/hr
- Medical Insurance -- we pay 100% of your insurance premiums for health, dental, vision & life insurance
- Paid training
- Retirement plan with a company match
- A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join.
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Seaside Plumbing by visiting www.SeasidePlumbingInc.com. When you're ready, please follow the directions at https://www.seasideplumbinginc.com/about/join-our-team to apply for this position.
Equal Opportunity Employer
Job Type: Full-time
Salary : $18 - $19
