Care Coordinator (PT - Remote)

About Season

Season Health is the only integrated clinical nutrition solution that drives engagement, outcomes and cost of care reduction across populations, powered by its food-as-medicine platform. With one of the largest networks of registered dietitians and a curated food market of national and local vendors, Season empowers individuals and their families to make informed, sustainable choices, measurably improving both health outcomes and quality of life. Learn more at www.seasonhealth.com

About The Role

As a part-time Care Coordinator at Season (up to 28hrs/wk), you will serve as a key liaison between patients, clinicians, and care-related services to ensure comprehensive, person-centered care. You will play a critical role in assisting patients through every stage of their care journey, helping them access the resources they need, answering non-clinical questions, managing order fulfillment, and supporting overall patient satisfaction. This position requires excellent communication, organizational, and problem-solving skills, as well as a passion for improving healthcare outcomes.

You will collaborate with clinical experts, support new and existing patients, and help navigate their care experience, ensuring a seamless process from onboarding through ongoing care. As part of the Care Coordination team, you will contribute to refining internal processes, enhancing patient engagement, and providing outstanding customer support. This role reports to the Care Coordination Manager.

What You'll Do

• Support New Patient Onboarding: Assist patients in joining Season, including guiding them through the referral and registration processes.
• Patient Care Navigation: Help existing patients with all non-clinical aspects of their care, such as scheduling appointments, managing food orders, and collecting relevant health metrics.
• Order Fulfillment: Oversee and manage food orders, ensuring timely and accurate delivery in collaboration with team members.
• Customer Support: Respond to patient inquiries via phone, SMS, and email, delivering prompt, compassionate, and effective assistance.
• Team Collaboration: Work closely with clinicians and other Care Coordinators to ensure timely and high-quality support for all patients.
• Process Improvement: Identify opportunities to enhance care coordination and order fulfillment processes, contributing to the development of best practices.
• Advocacy: Advocate for patient needs across the organization, ensuring a high standard of patient-centered care.
• Contribute to the achievement of established clinical goals and objectives and adheres to department policies, procedures, quality standards and safety standards.
• Participate in meetings as appropriate.
  
  

About You

• 2-4 years experience in an administrative nutrition/clinical setting
• Exceptional customer service skills and a passion for supporting diverse patient populations.
• Strong problem-solving abilities with a proactive approach to challenges.
• Highly organized with excellent attention to detail and the ability to manage multiple tasks in a fast-paced environment.
• Strong written and verbal communication skills, with experience in phone, SMS, and email support.
• Ability to collaborate across teams and build strong relationships with colleagues and patients.
• Proficiency in Google Workspace, Notion and Slack (or similar platforms).
• Eagerness to contribute to a growing organization and improve processes.
• Comfort with ambiguity
• Excellent written and oral communications skills
• Ability to inspire and collaborate with colleagues from a wide array of backgrounds
  
  

What You Get

• The hourly rate/salary range for this role is $23.00 - 27.00/hr commensurate with experience.
• Fully remote environment.
• An opportunity to use your skills to help improve nutrition and population health at a mission-driven company
• Fun coworkers
  
  

Interested? How to Apply:

To apply, please send us your resume (no cover letter is required). If selected, you will engage in 2 rounds of interviews to assess more in-depth your technical skill, knowledge, and working style.

More About Season

Season is a series-A stage business backed by Andreessen-Horowitz, LRV Health, 8VC, Bain Capital, Healthy.VC and Grand Central Tech among others.

Season recruits, employs, compensates, and promotes regardless of race, religion, sex, national origin, ethnicity, gender identity, disability, age, veteran status and other protected status as required by applicable law and as a matter of our company ethics.

The Pay Range For This Role Is

23 - 27 USD per hour(Remote)