Account Manager

Position Description

Under the direction and supervision of the Co-Founder/Chief Operating Officer, the Account Manager provides a wide range of duties to ensure the overall success of members and workers while providing support to meet the goals and objectives of Seasonal Connect.

Position Details:

This position is hybrid requiring at least two days in the office per week.

Supervisory Responsibilities

• None

Duties/Responsibilities

• Responsible for all daily membership operations to include but not limited to monitoring membership activities and ensuring timely responses to member inquiries.
• Responsible for responding to all potential workers and current worker inquires while ensuring a timely response.
• Deliver member satisfaction and achieve strategic goals.
• Utilize databases through the web and social media to collect data to analyze member satisfaction and retention.
• Accountable for implementing programs and initiatives to engage current members and recruit new members.
• Support and manage new member onboarding to ensure members receive prompt and high-quality service.
• Monitor memberships feedback, suggestions and comments to ensure continuous improvement and growth.
• Responsible for presenting new ideas to leadership for company improvement to include ways to improve platform performance and member activities.
• Take charge of ensuring member engagement with intense focus on upper-tier memberships.
• Assist members with maintaining the appropriate membership level.
• Proactively assist with coordinating members within their recruiting timeline.
• Identify and address lapsing or at-risk members to drive retention.
• Plan and execute member educational and networking events.
• Coordinate across departments.
• Ensures projects and goals are met.
• Lead membership demos and calls to attract and retain members.
• Manage existing member status in HubSpot including list of existing members.
• Develop and manage processes to ensure information for members is consistent and up to date.
• Ensure all contact and communication with members are consistent and in line with company messaging and goals.
• Responsible for completion of all goals to ensure a great work product by set deadlines.
• Performs other duties as assigned.

Required Skills & Competencies

• Ability to effectively prioritize and meet deadlines in a fast-paced environment.
• Operates with a strong sense of urgency.
• Ability to take ownership and be accountable for daily member operations.
• Entrepreneurial and self-starter mentality to identify and evaluate new opportunities with little oversight.
• Ability to work both independently and collaboratively.
• Ability to demonstrate support for and to help others successfully manage organizational change.
• Analytical and problem-solving skills for coming up with ideas to increase demand for products and services.
• Strong organizational skills and attention to detail.
• Strong oral and written communication skills.

Education and Experience

• Bachelor’s degree in marketing, or related field.
• 3 to 5 years’ experience in a marketing function.
• Direct or indirect B2B marketing strongly preferred.
• Experience creating and deploying email marketing campaigns.
• Experience with HubSpot or similar CRM tools to manage client accounts strongly preferred.
• Hospitality recruiting experience preferred.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Regularly required to stand or walk, reach with hands and arms, stoop and/or bend.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Performance bonus

Ability to Relocate:

• Framingham, MA 01701: Relocate before starting work (Required)

Work Location: Hybrid remote in Framingham, MA 01701

Salary : $50,000 - $60,000