Client Services and Sales Coordinator

What is Seasonal Connect?

We are an interactive platform that solves seasonal organizations’ most pressing staffing and operating needs. Seasonal Connect is a first of its kind platform that eases seasonal challenges through a national community of employers and global database of workers. You can always learn more about us here: www.seasonalconnect.com

Should you apply for our Client Services and Sales Coordinator position?

If you enjoy selling, building and retaining client relationships, creating sales initiatives, working with a startup, and are an innovative thinker then the Client Services and Sales Coordinator position with Seasonal Connect is for you.

What can Seasonal Connect offer you?

We offer a starting base salary of $50,000 to $60,000 depending on experience along with a strong commission structure starting at 10% and increasing based on the packages sold. We offer a hybrid schedule of three days in our Framingham office weekly. May eventually move to remote with a few days in office a month. Health benefits, 401k, and a generous amount of paid time off.

Position Description

Under the direction and supervision of the Co-Founder/Chief Operating Officer, the Strategic Account Manager provides a wide range of duties to ensure the overall success of members and workers while providing support to meet the goals and objectives of Seasonal Connect.

Supervisory Responsibilities

· None

Duties/Responsibilities

· Responsible for all daily membership operations and sales to include but not limited to monitoring membership activities, ensuring timely responses to member inquiries and sales related request and respond to requests for information from potential clients to generate new leads.

· Responsible for responding to all potential workers and current worker inquires while ensuring a timely response.

· Deliver member satisfaction and achieve strategic goals.

· Utilize databases through the web and social media to collect data to analyze member satisfaction and retention.

· Accountable for implementing programs and initiatives to engage current members and recruit new members.

· Support and manage new member onboarding to ensure members receive prompt and high-quality service.

· Monitor memberships feedback, suggestions and comments to ensure continuous improvement and growth.

· Responsible for presenting new ideas to leadership for company improvement to include ways to improve platform performance and member activities.

· Take charge of ensuring member engagement with intense focus on upper-tier memberships.

· Assist members with maintaining the appropriate membership level.

· Proactively assist with coordinating members within their recruiting timeline.

· Identify and address lapsing or at-risk members to drive retention.

· Plan and execute member educational and networking events.

· Coordinate across departments.

· Ensures projects and goals are met.

· Lead membership demos and calls to attract and retain members.

· Manage existing member status and manage potential leads in HubSpot including list of existing and potential members.

· Develop and manage processes to ensure information for members is consistent and up to date.

· Ensure all contact and communication with members are consistent and in line with company messaging and goals.

· Responsible for completion of all goals to ensure a great work product by set deadlines.

· Responsible for generating sales by managing sales and converting the new leads into members.

· Develop new sales initiatives to capture potential clients and retain clients.

· Create and manage sales target lists while building a sales pipeline.

· Performs other duties as assigned.

Required Skills & Competencies

· Ability to effectively prioritize and meet deadlines in a fast-paced environment.

· Operates with a strong sense of urgency.

· Ability to take ownership and be accountable for daily member operations.

· Entrepreneurial and self-starter mentality to identify and evaluate new opportunities with little oversight.

· Ability to work both independently and collaboratively.

· Ability to demonstrate support for and to help others successfully manage organizational change.

· Analytical and problem-solving skills for coming up with ideas to increase demand for products and services.

· Strong organizational skills and attention to detail.

· Strong oral and written communication skills.

Education and Experience

· Bachelor’s degree in marketing, or related field.

· 3 to 4 years’ experience in a marketing function.

· Direct or indirect B2B marketing strongly preferred.

· Experience creating and deploying email marketing campaigns.

· Experience with HubSpot or similar CRM tools to manage client accounts strongly preferred.

· Hospitality recruiting experience preferred.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Yearly bonus

Schedule:

• 8 hour shift

Ability to Relocate:

• Framingham, MA 01701: Relocate before starting work (Required)

Work Location: Hybrid remote in Framingham, MA 01701

Salary : $50,000 - $60,000