What are the responsibilities and job description for the Customer Service Representative / Dispatcher position at Seaton Heat N Air?
Job Summary
A Customer Service Representative / Dispatcher is responsible for answering the phone, greeting customers, in a pleasant and professional manner, determining the customer's needs, entering data into customer relationship management software, and scheduling appointments. Once technicians are complete with calls A Customer Service Representative / Dispatcher may be required to create invoice for the work performed.
Responsibilities and Duties
- Answer Phones in a Timely Manner
- Determine Customer's Needs
- Enter Data into Customer Relationship Management Software
- Schedule Appointments
- Invoicing / Billing
Qualifications and Skills
Applicant must possess the following skills.
- Phone Skills
- Customer Services Skills
- Typing and Computer Skills
- Must be able to work in a fast-paced environment and multitask.
Company Benefits and Perks
This section can be written in paragraph form or in bullet points (or both!). Take the opportunity to explain why someone should want to work for your company. Explain the good things you do to take care of your employees. If you want to list off bullet points, considering adding some of the following:
- Health insurance (50% of Employee Health Insurance Paid after 60 Days)
- Dental and Vision Insurance
- Retirement Plan with 3% Matching
- 2 Weeks Paid Vacation
- 4 Paid Holidays
- Continuing Education Opportunities
- Great Company Culture
- Stocked Break Room with Snacks and Drinks
