Bakery Customer Service

Customer Service Representative

Seatown Sweets is excited to advertise for the position of Customer Service Representative. Seatown Sweets is a small, independently run bakery specializing in sugar cookies, cakes, cake pops, mini desserts and other sweet treats. If you are new to the food industry or want to learn more about bakery operations, this is the perfect starting position.

While this is predominantly a front-of-house position, our new team member will be involved in all aspects of the bakery operations. You will learn all about baking processes for our various treats, preparation and inventory, as well as assisting the Head Baker, Cake Decorator or Bakery Assistant in various baking tasks. This position will assist in cleaning, opening and closing our small shop.

In the role you will also learn a lot about exceptional customer service and retail support, including online platforms and delivery services.

The role we are trying to fill has a varied schedule but we will work with you to keep your shifts consistent week-to-week.

OUR TEAM MEMBERS:

• Have a great attitude and team-player energy;
• Are problem solvers and able to think on their feet;
• Are focused on quality and attention to detail;
• Must be 18 years of age or older;
• Have a Valid WA Driver’s License and/or form of transportation;
• Must have or receive a WA Food Handler Permit;
• While no formal education or work experience is required, previous experience as a Baker or in another operational support role at a bakery, restaurant, or foodservice environment is a plus.

SKILLS REQUIREMENTS:

• Proactive mindset and ability to prevent and spot errors/maintain high level of quality;
• Strong time management skills and a sense of urgency;
• Attention to detail;
• Strong communications skills - must be able to speak English well;
• Strong customer service skills;
• Professional phone manner;
• Strong organizational skills and high level of cleanliness;
• Possesses the discipline and attention to detail to strictly adhere to health and safety practices and work environment standards;
• Is diligent, organized, and self-motivated, with the ability to operate independently with minimal supervision.
• Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.

JOB RESPONSIBILITIES INCLUDE THE FOLLOWING:

• Assisting in opening or closing the kitchen and shop;
• Keep displays and backstock fully stocked;
• Keep shop clean and organized;
• Re-stock ingredients when needed;
• Assist in opening or closing the store;
• Customer service including greeting customers, taking orders, answering questions, making suggestions, and packaging orders for all walk-in customers;
• Accept and prepare customer online orders (Door Dash, UberEats);
• Package pre-orders and have ready for customer pick up/delivery times;
• Keep food display freshly stocked and clean;
• Janitorial tasks such as sweeping, mopping, dishwashing and other light cleaning tasks.
• Light Baking and prep work such as making cake pops, dipped Oreos and pretzels, prepping buttercreams, finishing/garnishing baked goods.
• Keep packaging materials fully stocked, prepped, and organized.

ENVIRONMENTAL JOB NEEDS;

• Most of the time is spent moving about frequently. There may be a need to occasionally undertake additional movements, including bending, handling, pulling, reaching, and stooping.
• Applicants must have the ability to lift 50lb and stand for extended periods of time.

TIME COMMITMENT & COMPENSATION

· Full time 25-35 hours per week. Must be available to start at 9am to 6pm Monday - Friday. Shifts times may vary depending on the day of the week and orders received.

· Starting wage: minimum wage plus tips, negotiable with proven experience and professionalism.

· Employee discount 25% plus snacks available during shift.

Job Type: Full-time

Pay: From $16.66 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Required)
• Cafe/Bakery/Restaurant: 2 years (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Salary : $17