What are the responsibilities and job description for the Client Services Representative position at Seatown?

Job Description

Job Overview

Are you passionate about delivering outstanding customer service? We're looking for enthusiastic Client Services Representatives! Join SeaTown, and you'll be the friendly voice that helps our clients navigate their needs, ensuring they have a seamless and enjoyable experience.

As a Client Services Representative, you'll engage with clients promptly and professionally, resolving their inquiries and concerns with a smile. If you thrive in a fast-paced environment and enjoy building lasting relationships, this is the perfect opportunity for you!

What you'll be doing :

Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.
Able to quickly identify the client's request or concern, efficiently provide the most effective solution, and de-escalate any concerns.
Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
Proactively gain and maintain a complete understanding of our portfolio of products and services.
Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times.
Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts

What we're looking for :

3-5 years of Call Center experience preferred

Weekend availability : 7am - 6pm (8hr or 10hr shifts)

HVAC & Plumbing Industry experience is a plus

Ability to talk and type accurately; typing speed of at least 45 wpm

Dedicated to providing superior client service

Ability to manage multiple priorities within a fast-paced environment

Strong judgment skills to make sound business decisions

Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus

Bilingual Spanish is a plus

Consent to a pre-employment background check

Physical Requirements

Regularly required to sit; use hands to handle or feel and type

Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues

Frequently required to reach with hands and arms

Occasionally required to stand, walk and stoop, kneel, crouch, or crawl

May lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

Benefits

Accrued PTO at 1 hour for every 40 hours worked

40 hours of vacation at 3 years and 80 hours at 5 years

7 Paid Holidays

Medical / Dental / Vision

Health Savings Account

401k with company 100% company match up to 3% and 50% match up to 5%

Prizes and giveaways

Fully stocked break room

Ongoing Training

Onsite Gym

Working for a company that values the employees

Pay Range

18—$25 USD

About Seatown :

Seatown Electric Plumbing Heating and Air is proud to serve residents throughout Seattle and surrounding areas. We have a great reputation that keeps our customers coming back time and time again. We pride ourselves not only on providing great service for our customers, but our employees as well. We take care of all the employees like family. Everyone has room for growth, and everyone has a voice. Our company culture is something that any of our employees would say is like no other in Washington!

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

Salary : $18 - $25

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