What are the responsibilities and job description for the Front Desk Supervisor position at Seattle Airport Marriott?
About Us
The Seattle Airport Marriott is a leader in hospitality, committed to delivering exceptional experiences for our guests. We are seeking a seasoned Front Office Manager to join our team and contribute to our continued success.
Job Description
This dynamic role requires a skilled Front Office Manager who can lead by example and drive results. Key responsibilities include:
- Leading the front office team to achieve sales targets and exceed guest expectations.
- Developing and implementing effective training programs to enhance staff performance.
- Maintaining accurate records, including financial reports and room availability calendars.
- Providing exceptional customer service and resolving any issues promptly and professionally.
Requirements
- Minimum 2-5 years of experience in hotel management, preferably with Marriott operations and systems knowledge.
- Degree in Hospitality or related field, or equivalent work experience.
- Excellent leadership and communication skills, with the ability to motivate and develop staff.
- Able to analyze complex data and make informed decisions.
- Familiarity with computer systems for registration, reservations, and back-up systems.
