Box Office Coordinator

Organization Overview:

Mission: Seattle Arts & Lectures cultivates transformative experiences through story and language with readers and writers of all generations.

SAL offers thoughtfully curated experiences through programs that are intergenerational in nature, bolstering both emerging and established literary artists, and inviting change and new perspectives in our audience. We believe these activities are essential to continuously and courageously revitalize equity, justice, and belonging. Our work both internally and externally is guided by our core values: belonging, racial equity, transparency and trust, curiosity, and joy.

SAL values a diverse workforce and an inclusive culture in all areas of our work and culture. SAL is an equal opportunity employer. Individuals from all cultures and communities are warmly encouraged to apply. Strong candidates will bring a diverse set of skills, characteristics, and experiences, both professional and lived. SAL focuses on a holistic view of potential candidates and understanding that no single candidate will offer every desired skill and characteristic. The following offers an aspirational view of the ideal candidate profile, and we encourage applications from candidates with a wide range of experiences and backgrounds.

Position Description: This part time position provides support to SAL’s Box Office Manager, who works on all aspects of the ticketing and customer experience for our public programming. The ideal candidate is a database wizard who also loves providing great customer experience in email, on the phone, and at events.

Rate: $25/hour; in-person.

Hours: 10-20 hours per week, during SAL Box Office hours: 12 noon–5 pm Monday–Thursday and 10–1 Friday.

Location: In-person at the SAL office, located at 340 15th Ave E, Suite 301, Seattle, WA 98112)

RESPONSIBILITIES:

· Provide welcoming, authentic, and personal service to all SAL patrons, including ticket buyers, subscribers, and donors by answering phone and email inquiries, facilitating access for both in-person and online events, processing ticket purchases and exchanges, processing donations, and sharing event information.

· As the “front-line” of SAL, communicate issues and challenges that patrons are experiencing to the Box Office Manager.

· Distribute complimentary tickets, gift certificates, and discounts.

· Assist with the fulfillment of patron book orders with partner bookstores.

· Assign Grand Patron seating prior to each event.

· Alert box office manager of accessibility needs.

· Process ticket orders and patron contacts.

· Perform regular database maintenance to clean addresses, accounts, and contacts.

· Fulfill subscriber benefits.

DESIRED QUALIFICATIONS:

· A passion for SAL’s mission, values, and programs including a love of books and reading

· A commitment to racial equity and social justice

· Experience working in box office, customer service, or other applicable fields

· Experience with CRM databases (PatronManager/Salesforce a plus)

· A customer-centric approach with outstanding communication and customer service skills

· A love of data and excellent attention to detail

· Ability to maintain composure under pressure

· Ability to prioritize multiple deadlines and tasks

· Experience with Google Suite & Gmail, Microsoft Office (Excel and Word, including mail merge)

· Experience with Mailchimp a plus

· Proficiency with Mac platforms a plus

Please send your resume, and please answer these questions in one page:

· Tell us about your CRM database experience. What did you enjoy about working in a CRM database, and what did you find challenging?

· Tell us about your customer service experience. What do you love about it? What do you find difficult?

· When problems arise, how and when do you ask for help? How do you like to receive information?

Job Type: Part-time

Pay: $32,000.00 - $36,000.00 per year

Expected hours: 10 – 20 per week

Schedule:

• 4 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $32,000 - $36,000