What are the responsibilities and job description for the Summer Non-Clinical Internship - People Experience position at Seattle Children's?
Seattle Children's has multiple summer internship openings available in a variety of non-clinical departments across the organization. Internships will be offered in a hybrid work format and will occur over a period of up to 10 weeks, beginning in June and ending in August. Interns will work up to 40 hours per week.
This is an exciting opportunity for students to engage in an inclusive, hands-on learning environment, grow their skills, and gain exposure to a diverse range of career areas at Seattle Children's. As part of this experience, interns will learn to work collaboratively as part of a team, take on substantive projects under the guidance of experienced mentors, cultivate professional networks with peers and leaders, and participate in a range of career development activities. At the conclusion of the internship, all students will prepare a final project for presentation at a formal convening attended by Seattle Children's staff and leaders.
The People Experience intern is supported by the Resource Center and People Operations teams within People & Culture which provides centralized customer service support to all Seattle Children’s workforce members and leaders. The Resource Center Team is committed to creating a compassionate and equitable experience that supports employees so they may better serve our patients and families.
The intern will contribute to the People Operations Team by learning how to provide efficient and effective service to customers and stakeholders. They will support efforts to welcome new employees to our organization, assist in customer service using our Service Now portal, Workday and People & Culture CHILD pages, participate in interdepartmental project work, and collect and analyze data. They will gain a deep understanding of Seattle Children’s systems and processes and learn how to provide dynamic customer service support that aligns with our values of equity, compassion, integrity, and excellence.
An ideal candidate brings dedication, creativity, and curiosity to this work. Training will include an orientation to Seattle Children’s, overview of the Resource Center, and data collection and analysis. This role will provide meaningful exposure and skill development for those interested in exploring a potential career in customer service, organizational development, project management, operations and human resources administration.
Additional Preferred Qualifications
Please prepare to submit the following items as part of your application via the Seattle Children’s online Career portal. Please upload your resume and cover letter as a SINGLE DOCUMENT.
As determined by the department and the position’s role within the department.
*Required Credentials*
N/A.
*Preferred*
As determined by the department and the position’s role within the department.
*Compensation Range*
$23.00 per hour
*Salary Information*
This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.
*Disclaimer for Out of State Applicants*
This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors*.*
*Benefits Information*
Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website [www.seattlechildrens.org/careers/benefits](https://www.seattlechildrens.org/careers/benefits).
*About Us*
*Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE*
As one of the nation's top five pediatric research centers, Seattle Children's Research Institute is dedicated to providing hope, care, and cures to help every child live the healthiest and most fulfilling life possible.
Our investigators are involved in hundreds of projects that cover every phase of research, from studying how diseases work to improving investigational therapies. They have pioneered groundbreaking cystic fibrosis treatments and cutting-edge cancer therapies that help a child's immune system defeat cancer, and made other major contributions to pediatric medicine.
Researchers work in close collaboration with one another, their colleagues at partner institutions including the University of Washington and Fred Hutch and our healthcare providers at Seattle Children's Hospital, one of U.S. News & World Report’s top children's hospitals. This collaboration is one of our key strengths, allowing our faculty to draw on a variety of disciplines and techniques as they pursue solutions to some of medicine's most complex problems.
We are committed to not only treating disease but to eliminating it. Help us achieve our vision of being a worldwide leader in pediatric research aimed to improve the health and well-being of children. If you are interested in a challenging career aimed at groundbreaking research, Seattle Children's Research Institute is the place for you.
*Our Commitment to Diversity*
Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.
Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.
This is an exciting opportunity for students to engage in an inclusive, hands-on learning environment, grow their skills, and gain exposure to a diverse range of career areas at Seattle Children's. As part of this experience, interns will learn to work collaboratively as part of a team, take on substantive projects under the guidance of experienced mentors, cultivate professional networks with peers and leaders, and participate in a range of career development activities. At the conclusion of the internship, all students will prepare a final project for presentation at a formal convening attended by Seattle Children's staff and leaders.
- JOB SUMMARY*:
The People Experience intern is supported by the Resource Center and People Operations teams within People & Culture which provides centralized customer service support to all Seattle Children’s workforce members and leaders. The Resource Center Team is committed to creating a compassionate and equitable experience that supports employees so they may better serve our patients and families.
The intern will contribute to the People Operations Team by learning how to provide efficient and effective service to customers and stakeholders. They will support efforts to welcome new employees to our organization, assist in customer service using our Service Now portal, Workday and People & Culture CHILD pages, participate in interdepartmental project work, and collect and analyze data. They will gain a deep understanding of Seattle Children’s systems and processes and learn how to provide dynamic customer service support that aligns with our values of equity, compassion, integrity, and excellence.
An ideal candidate brings dedication, creativity, and curiosity to this work. Training will include an orientation to Seattle Children’s, overview of the Resource Center, and data collection and analysis. This role will provide meaningful exposure and skill development for those interested in exploring a potential career in customer service, organizational development, project management, operations and human resources administration.
Additional Preferred Qualifications
- Education and Experience*:
- Must be at least 18 years of age.
- Recent college graduate or currently enrolled rising senior
- In progress AA degree or B.A./B.S. in human resources management, business, or related field
- Experience in tracking data & preparing reports using Word, Excel, and/or Access
- Experience providing administrative support and/or customer service
- Knowledge of scheduling programs including e-mail and voice mail
- Able to effectively problem-solve and handle moderately to highly complex problems/issues in standard or emergent situations, and to be innovative and creative
- Able to work with a diverse group of people in a fast-paced environment, often with frequent interruptions
- Able to work independently and prioritize work from multiple sources; and effectively participate as a team member
- Able to read and interpret documents such as certifications/licensures, safety rules, policies and procedures
- Able to accurately perform average mathematical computations using addition, subtraction, multiplication and division
- Able to appropriately screen applications & resumes for minimum & preferred qualifications in accordance with applicable laws
- Assess customer needs, enter Service Now Tickets assign ticket and requests to appropriate Centers of Excellence (COE). Redirect customers to use Service Now, Resource Center email or phone line coach on how to use these channels with great customer service.
- Answer phone calls meet customer needs in a way that minimizes unnecessary return calls, tickets and maximizes Resource Center productivity. Troubleshoot customer/workforce challenges and issues and escalate as needed. Answer multiple and/or designated telephone lines, take messages, route calls, and assist callers. Manage designated email inboxes and respond as appropriate. Respond to general employment inquiries via Service Now, email, and telephone.
- Develop operational knowledge for the Resource Center - Support work design and workflow. Contribute to special projects and general practices that support HR operations and organizational goals, including tracking, documentation, and analysis of Resource Center data using Service Now and Workday.
- Assist with support and production for a variety of PE’s offerings. Example: Day 1, Schedule meetings, assist with follow-on tasks with our Grow@SC assignments. Review/pass through the CONNECT toolkits, and leadership tool kits looking for improvement opportunities. Learn about what goes into maintaining a web presence. The same task may be applicable to the leadership toolkits.
- With manager support, (1) develop internship learning goals and establish regular check-ins to discuss progress and identify learning opportunities and (2) prepare a final project for presentation at the end of the internship period.
Please prepare to submit the following items as part of your application via the Seattle Children’s online Career portal. Please upload your resume and cover letter as a SINGLE DOCUMENT.
- *A resume* that includes: (1) applicant name, (2) contact information (address, phone number, email), (3) college and anticipated year of graduation, (4) awards or honors received, (5) volunteer or work experience, and (6) any relevant skills and strengths
- *A cover letter* that includes responses to the below questions:
- What year of school are you in? (E.g., rising junior, rising senior, recent graduate)
- What are your future career goals?
- What professional development skills would you like to grow or refine?
- What are your learning goals for this internship experience?
- Would you be interested in participating in shadowing opportunities with different Seattle Children’s departments? If so, please list your top 3 departments or focus areas.
- *One professional reference, *including name, relationship to you, and contact information (phone or email)
As determined by the department and the position’s role within the department.
*Required Credentials*
N/A.
*Preferred*
As determined by the department and the position’s role within the department.
*Compensation Range*
$23.00 per hour
*Salary Information*
This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.
*Disclaimer for Out of State Applicants*
This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors*.*
*Benefits Information*
Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website [www.seattlechildrens.org/careers/benefits](https://www.seattlechildrens.org/careers/benefits).
*About Us*
*Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE*
As one of the nation's top five pediatric research centers, Seattle Children's Research Institute is dedicated to providing hope, care, and cures to help every child live the healthiest and most fulfilling life possible.
Our investigators are involved in hundreds of projects that cover every phase of research, from studying how diseases work to improving investigational therapies. They have pioneered groundbreaking cystic fibrosis treatments and cutting-edge cancer therapies that help a child's immune system defeat cancer, and made other major contributions to pediatric medicine.
Researchers work in close collaboration with one another, their colleagues at partner institutions including the University of Washington and Fred Hutch and our healthcare providers at Seattle Children's Hospital, one of U.S. News & World Report’s top children's hospitals. This collaboration is one of our key strengths, allowing our faculty to draw on a variety of disciplines and techniques as they pursue solutions to some of medicine's most complex problems.
We are committed to not only treating disease but to eliminating it. Help us achieve our vision of being a worldwide leader in pediatric research aimed to improve the health and well-being of children. If you are interested in a challenging career aimed at groundbreaking research, Seattle Children's Research Institute is the place for you.
*Our Commitment to Diversity*
Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.
Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.
Salary : $23
