What are the responsibilities and job description for the Event Operations Coordinator position at SEATTLE CONVENTION CENTER?
About SCC
Most people are familiar with the Seattle Convention Center (SCC) because we host a large variety of meetings, events, and conventions. That is the primary role we play – the Center provides a venue in which people gather from around the region, the nation and the world to share ideas, celebrate and learn.
But our role goes well beyond that. The Center has a longstanding commitment to positively impact the lives of those in our region and beyond, advancing the common good. The legacy of our civic actions for the community holds as true today as when we opened our doors in 1988. Read more about our Community Impact here.
Employees are the heartbeat of this extraordinary service culture and contribute to our collective success. This will be even more evident as we scale our operations to support two buildings, Arch and Summit, in the vibrant core of downtown Seattle.
Position Summary
The Event Operations Coordinator (EOC) serves a central role in the Event Services department by providing professional administrative support to the Director, Assistant Director, and the Event Management team. The EOC will consistently deliver positive communication to all clients, employees, and partners, to enable the team to meet goals and maximize profits while delivering extraordinary service. This role impacts the department through providing exceptional internal and external guest service through a wide range of administrative tasks with composure, dedication, accuracy, and efficiency. This position requires working knowledge of SCC policies and procedures and the operation of software platforms to support event needs. The EOC is responsible for providing internal event planning to ensure compliance with data entry and service standards. As needed, the EOC will provide coverage for the Dispatcher for peak workloads and time away. consistently delivering positive communication to all clients, employees, and partners, to enable the team to meet goals and maximize profits while delivering extraordinary service.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Provide administrative support to the Director, Assistant Director, and Event Services team with the tasks of executing successful events and operational excellence in the management of two buildings.
- Coordinate department efforts to achieve or exceed established team goals, core work criteria, and support Event Services initiatives as defined in plans and strategies.
- Assist with the development, creation, and maintenance of up-to-date Event Services business processes and desk procedures. Research, develop and maintain the Event Services departmental SharePoint site.
- Support the planning and coordination of internal, cross-departmental & organization-wide meetings; assist with client planning meetings and departmental trainings.
- Develop a thorough understanding of the Center's event management system including the work order processing components as well as the tangential components for sales, catering, and partner services to better support the department's use of this system.
- Provide backup support to the Dispatch Specialist for on-call union staff scheduling, by working closely with all departments requiring dispatching services to support the staffing efforts and assure dispatching results meet client needs, and event specifications.
- Understand the mechanics of the SCC Dispatch Procedure and Joint Labor Agreement. Communicate accurate and timely answers to supervisors and staff members when there are questions regarding the dispatch system.
- Establish and maintain effective working relationships with SCC Service Partners and other departments to facilitate the flow of information, present information and respond to questions from event clients, customers, and the general public.
- Research, develop and maintain resources for unique supplies and materials to support Event Services strategies.
- Provide clerical support, which may require discretion and confidentiality, to include, but not limited to answering telephones, responding to email inquiries, arranging meetings, research projects, preparation of financial reports and personnel correspondence, purchasing, and credit card reporting.
- Proficiency in Microsoft Office applications including Word, Excel, Power Point, SharePoint and Teams.
- Maintain working knowledge of department procedures, database software, desktop publishing, word processing, and other software applications.
- Perform all assignments with an attention to the safe operation of equipment and supplies, especially as it relates to the safety of self and others working within the area.
- Perform all duties in a professional productive manner, in accordance with the Quality Service Program, to ensure the successful operation of the SCC.
- Comply with the Center's mission and all standards, procedures and established programs and support compliance by department staff.
- Other duties as assigned by the Director or Assistant Director that further the department mission, vision and purpose.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to see, talk, hear, sit, stand, walk and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Minimum Qualifications:
- Associate degree
- Two (2) years of work experience in an administrative support position
- Direct experience with confidential information and providing a high level of customer service.
*Equivalent combinations of education and experience may be considered.
Preferred Qualifications:
- Bachelor’s degree
- Experience in a hospitality or event venue environment.
Benefits Highlights:
- Pay: $26.84-$40.26 based on experience and qualifications.
- Paid Leave benefits
- Vacation (12 days in first year)
- Paid holidays (11 set by SCC, 2 personal)
- Medical, dental and vision insurance
- Life insurance
- 457(b) retirement savings plan
- Subsidized transportation and parking benefits
Work Location: Seattle, WA 98101.
Disability Accommodations and Equal Employment Opportunity
If accommodations are required either to complete the application process and/or attend an interview, please contact the Human Resources Department at 206-694-5038.
Seattle Convention Center is committed to the policy of equal employment opportunity and nondiscrimination on the basis of race, creed, color, national origin, sex, marital status, sexual preference, orientation, gender identity, genetic information, pregnancy, age, religion, veteran status, military status, disability, or any other status protected by law.
Notes on the Application Process
- This posting may be taken down at any time. Review of applications will begin immediately
- Only applications submitted directly to Seattle Convention Center’s jobs page will be considered; applications submitted via external websites / apps will not be received
- A current resumé may be submitted in lieu of filling out the attached Application for Employment only if it includes accurate dates – including month and year – of both previous employment and any relevant experience/education history.
- In the event your application is selected for interview, a hiring representative will reach out via your provided phone or email contact information. The final hiring process will involve criminal background check
Salary : $27 - $40