AVP, Branch Operations

JOB TITLE : AVP, Branch Operations

Department : Member Experience

FLSA Status : Exempt

Seattle Credit Union is proud to be intentional in recruiting, hiring, and promoting a workplace that is inclusive. We are an Equal Opportunity / Affirmative Action Employer that celebrates our collective differences and encourages all to apply, including those with different background, disability, age, ethnicity, race, religion, gender identity, sexual orientation, national origin, or veteran status protected by applicable federal, state, or local law.

ABOUT THE ROLE :

Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive, and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission.

We are looking for an AVP, Branch Operations who is driven to make a positive impact on the employee and member experience. You are a strategic thinker with a bias for action. You have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity and are comfortable with challenging the status quo. If you are always looking for more efficient and innovative ways of working, are thoughtful, intentional, and collaborative, we would love to talk to you!

The AVP, Branch Operations will be a key member of the leadership team who generates solutions and implements plans and programs in service of our mission, values, and strategic goals. Through oversight of leaders in retail, the AVP, Branch Operations will ensure adherence to all operational and compliance regulations, financial coaching and capital deployment activities, comply with Seattle Credit Union's processes and procedures, federal laws and regulations set forth by the NCUA.

The AVP, Branch Operations must be a highly collaborative, solutions-based leader who champions the Credit Union's mission of supporting growth and prosperity. This is an exciting opportunity to bring forth new ideas and see those ideas come to life!

WHAT YOU WILL DO :

• Develops, recommends and implements improvement roadmaps that align with Seattle CU's business plan.
• Recommends and establishes enhancements to systems and processes that advance company goals and team performance.
• Develops, communicates, and implements branch level production goals, recommends budgets, and operating plans to align with and achieve those goals.
• Ensures consistent leadership, mentoring, coaching and direction is provided by all people leaders that drive individual and branch success.
• Collaborates with Community Relations team to develop initiatives designed to cultivate new business relationships, enhance financial education, increase community involvement / leadership, and increase capital deployment for priority audiences.
• Leads business development planning sessions with branch leadership.
• Oversees adherence to operational policies, procedures, and controls to ensure the safety and security of employees, members, and credit union assets.
• Responsible for overall retail branch network performance and activity, including transaction volume, loan volume, and organic member growth.
• Leads action to address performance gaps and strategies for improvement.
• Recommends and implements action plans to improve operational policies, procedures, and controls, and mitigate controllable losses.
• Oversees the physical facilities and equipment of the branches and ensures appropriate management and follow through of safety practices by branch staff.
• Implements and coordinates programs and activities to meet / exceed performance goals.
• Provides recommendations and demonstrates actions that support the member experience and business goals through the advancement of technology education.
• Analyzes trends and metrics to recommend, develop, and implement solutions, programs, and organizational policies; uses data in decision making.
• Partners with Business Analytics to develop and maintain effective and efficient branch production dashboards to assist in oversight of branch sales and service activities.
• Oversees activity around branch audits and ensures resolution to findings or observations are resolved.
• Ensures timely responses are provided after thorough research of member complaints with appropriate documentation of remediation efforts.
• Effectively communicate Member Feedback trends occurring in the branches and ensures appropriate plans and programs address key trends and observations.
• Develops and maintains strong and trusted relationships with employees and managers at all levels across the organization.
• Acts as a change agent to support periods of organizational culture and business growth.
• Demonstrates commitment to SCU values.
• Demonstrates flexibility to understand changing priorities and adjust accordingly.
• Contributes both independently and as part of a dynamic team.
• Analyzes and resolves conflict with proactive focus on team building to enhance group dynamics and problem-solving skills.
• Formulates and implements department priorities and procedures.
• Advances organizational success through engagement of cross functional partnerships.
• Demonstrates a high level of proficiency in setting expectations, delegating, organizing work and coaching towards results.
• Demonstrates diligence in creating win-win situations.
• Adjusts direction as needed to further department goals so they align with available resources.
• Ability to travel as business necessitates.
• Other duties as assigned.

WHAT YOU WILL BRING :

Basic Qualifications :

Preferred Qualifications :

Working Conditions :

Benefits :

Seattle Credit Union supports and invests in our employees. We offer many great benefits, including low-cost medical contributions and zero contributions for dental and vision plans. Additionally, SCU offers a generous paid time off program and a 401k plan with a dollar-for-dollar employer match up to 5%.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and / or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The pay range for this role is :

100,800 - 151,200 USD per year(US)

PI263985219

Salary : $100,800 - $151,200