Branch Manager - Burien (Seattle, WA)

Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission.

JOB TITLE: Branch Manager (Burien, WA - Seattle)

Functional Area: Retail Branch

Department: Member Experience

FLSA Status: Exempt

Seattle Credit Union is proud to be intentional in recruiting, hiring, and promoting a workplace that is inclusive. We are an Equal Opportunity/Affirmative Action Employer that celebrates our collective differences and encourages all to apply, including those with different background, disability, age, ethnicity, race, religion, gender identity, sexual orientation, national origin, or veteran status protected by applicable federal, state, or local law.

ABOUT THE ROLE:

Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission.

We are seeking a Branch Manager driven to positively impact the employee and member experience. You are a strategic thinker with a bias for action. You have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity and are comfortable with challenging the status quo. If you are always looking for more efficient and innovative ways of working, are thoughtful, intentional, and collaborative, we would love to talk to you!

The Branch Manager is an experienced sales, service, and compliance leader responsible for the successful operation of a full-service financial center and team. Responsibilities include efficient management of resources and staff, developing and attaining production goals, delivering exceptional customer service, and growing membership with a commitment to CDFI and low-income designated communities. This leader will support organizational strategies by engaging in community outreach, executing on member experience expectations, building, and implementing appropriate business and risk management plans, and developing team members for optimal performance and business success.

WHAT YOU WILL DO:

• Builds and executes branch plans in alignment with the overall business strategy.
• Demonstrates ownership and accountability for all branch operations and outcomes.
• Ensures all branch operational imperatives are met or exceeded including but not limited to compliance, regulatory procedures, and expense controls.
• Achieves or exceeds all sales and service goals; ensures accountability for teammates to do the same.
• Engages with data to identify recommendations and propose solutions that promote team, branch and community success.
• Manages all audit requests, inquiries, and solutions.
• Manages the branch budget to ensure adherence and alignment with organizational priorities.
• Oversees formal and informal training that contributes to the individual success of team members.
• Demonstrates personal commitment to SCU Values.
• Demonstrates decisiveness, integrity, flexibility, and critical thinking that advances team, department, and organizational success.
• Strong leader in loss prevention and safeguarding of member assets.
• Seeks out community partnerships, follows up on community outreach opportunities and maintains relationships with key community partners.
• Leads by example regarding sales and consultative process with members; Demonstrates exceptional level of product knowledge and sales acumen.
• Develops skills in teammates so they can deliver balanced support that meets or exceeds member needs.
• Committed to coaching employees towards exceptional care and service, specifically with underserved communities.
• Demonstrates a propensity toward curiosity, and inclusion; engages others with dissimilar backgrounds.
• Effectively adjusts to changing and evolving priorities and expectations.
• Establishes and maintains collaborative relationships with all levels of teammates across the organization.
• Regularly provides input and recommendations that advance team success.
• Other duties as assigned.

WHAT YOU WILL BRING:

Basic Qualifications:

• Associate degree, or higher, in business or similar areas of study; or direct experience equivalent
• Five (5) years of experience in financial/banking services
• Three (3) years as a people manager
• Comprehensive knowledge of the state and federal regulations such as Reg. B, Reg. E, Reg. D, Reg. CC, Reg. Z, and the Bank Secrecy Act
• Exceptional interpersonal and communication skills with the ability to inspire and motivate others
• Strategic thinker with excellent problem-solving and decision-making abilities
• Proficiency in using banking software and digital tools
• Excellent verbal and written communication skills with experience in formal business communications
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio)

Preferred Qualifications:

• Bachelor’s Degree or higher in business or similar area of study
• Two (2) years as a direct manager of a sales and customer service-based team
• One (1) year or more as a leader within a Credit Union
• FISERV DNA proficient
• Fluent in Spanish
• Notary Certificate
• ITIN Certified
• Medallion Certified

Working Conditions:

• This is an in-branch role in the Greater Seattle area of Washington State. We serve members all days of the week except Sunday and limited hours on Saturday.
• Team members may attend special off-hour meetings and seminars.
• The nature of work may include prolonged periods sitting at a desk, standing, and working on a computer.

Benefits:

Seattle Credit Union supports and invests in our employees. We offer many great benefits including zero contribution medical, dental, and vision plans for our employees. Additionally, SCU offers a generous paid time off program as well as a 401k plan with a dollar-for-dollar employer match up to 5%.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.