Customer Service Specialist - Jefferson Terrace

We offer competitive salary, great benefits, and work that matters to our community.
 
The Organization: The Seattle Housing Authority (SHA) is a growing, innovative, and mission-driven agency; our headquarters is nestled in vibrant Lower Queen Anne, with numerous field offices operating across the city of Seattle. We are committed to housing equity throughout the city, fostering an inclusive workplace for our 800 employees. Our focus is expanding housing opportunities, building strong communities, and promoting race and social justice equity.
 
SHA's talented workforce has made us a nationally recognized leader in housing and development. We embrace diversity and create an environment where employees can thrive. Benefits include competitive pay, flexible work arrangements, learning opportunities, and affinity groups.
 
At SHA, we value your unique perspective and background. We encourage you to apply, even if you don't meet every qualification. Our hiring practices prioritize diversity and equity. Learn more in our diversity policy and equity policy. 
   
The position: We are seeking to fill a Customer Service Specialist II position. We are looking for someone to provide a high level of customer care for Seattle Housing Authority clients and other members of the community that require assistance in-person, over email, or via telephone. For additional information on the job, please see the full job description.
  
How to Apply: 
 

• Complete the online NeoGov application by clicking the Apply button in the upper right-hand corner of this posting. 
  1. The work experience and education sections should be updated with your latest information. SHA does not accept external attachments for resumes and cover letters. 
  2. Answer the Agency-Wide questions. Please note that if this is not your first SHA application, you should still review and update the agency-wide questions.
  3. Answer the supplemental questions, if applicable.  

The ideal candidate has: 
 

• Minimum one year of experience in office support, clerical, or customer service.
• Equivalent combination of experience and education may be considered.
• Document Imaging experience (preferred).
• Prior experience in mail processing (preferred).

What will you do? 
 

• Assist customers professionally, positively, and sensitively in accordance with SHA standards and values. 
• Help applicants, participants, and residents understand HUD and SHA rules, programs, services, and processes; assist with completing required documents.
• Schedule appointments for clients to meet with program staff.
• Complete third-party verifications and background checks for participant eligibility.
• Perform timely and accurate data entry.
• Maintain printed resources regarding housing programs for public or participant education.
• Perform various record management duties. 
• Carry out basic office support functions.
• Process and deliver USPS mail and inter-/intra-office mail accurately and timely.
• Perform minor office equipment upkeep and ensure office supplies are stocked.
• Participate in developing goals, work plans, performance measures, and service delivery improvements.
• Work respectfully and courteously with others; follow direction and work well under pressure.
• Attend required training and safety meetings; use and maintain personal protective equipment; report injuries, illnesses, and hazardous conditions; follow safety guidelines.

The Location: Seattle, WA
      
Why Should You Apply?
 

• Competitive salary
• Great benefits
  1. We offer medical, dental, vision insurance, and Public Employees' Retirement (PERS). 
  2. We also offer generous paid leave and holidays.
• Reasonable hours
  1. Opportunity for part-time remote work, depending on position.
• Opportunities for additional on-the-job training

Salary : $28 - $35