What are the responsibilities and job description for the PHARMACY TECHNICIAN position at Seattle Indian Health Board?
SIHB Core Competencies
Core Competencies are foundational commitments and skills that all SIHB staff are expected to develop. These competencies define common measures for performance that are applied to every role in the organization.
- Commitment to Indigenous and Organizational Values: Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.
- Accountability: All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care, while respecting our teammates and relatives.
- Collaboration: SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values, and Theory of Change.
- Communication: We practice effective and clear communication with staff, relatives, teams and community. We demonstrate empathy among each other and with those we serve, and transparency in our decision making.
- Customer Service Orientation: All SIHB employees recognize the needs of the diverse community we serve. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care. Our relatives come first and deserve the best.
MAJOR RESPONSIBILITIES:
The pharmacy technician is responsible for; the processing of prescriptions, adjudicating online insurance claims, assisting SIHB patients, and cashiering. Pharmacy technicians are expected to be knowledgeable of and follow laws and regulations pertinent to the practice of pharmacy.
DUTIES:
- Interprets and processes prescriptions in the pharmacy management system. Enters patients insurance and adjudicates online claims.
- Assists patients at pick up and drop off counters, requests a pharmacist for counseling on all new prescriptions and for patient questions as needed or required. Explains minimum fee and pharmacy pricing structure.
- Maintains a cash register, collects funds appropriately, performs end of day tasks.
- Answers phone calls from patient and clinic staff, refers to a pharmacist as appropriate.
- Maintains knowledge of and follows pertinent laws and regulations, requesting clarification from a pharmacist or the pharmacy director as needed.
- Follows work flow procedures and directions from pharmacy supervisor or the pharmacist on duty.
- Checks in orders, stock shelves, rotates product, and files invoices in a timely manner.
- Assists in Quality Assurance process by identifying errors, documenting errors, and complying with changes made in work flow during this process.
- Identifies, removes, and isolates outdated, unsalable, or recalled medications.
- Identifies, removes and returns prescriptions to stock at the designated time.
- Maintains a clean work space, assists in pharmacy housekeeping, and shreds patient information.
- Obtains and maintains competency in medication adherence packaging preparation.
REQUIRED QUALIFICATIONS:
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- Licensed by the Washington State Board of Pharmacy as a pharmacy technician.
- High school Diploma
- Ability to type and experience with pharmacy management systems and third party billing
- Familiarity with health and social issues facing American Indians/Alaska Natives and a desire to promote the delivery of appropriate health services to this population.
- Candidate must be able to pass a background check.
WORK ENVIORNMENT:
SIHB staff work four (4) ten (10) hour shifts per week with one Saturday per month. Standard hours are 7 am to 6 pm, 4 days a week, with occasional extra hours for events or to meet deadlines.
