Operations Supervisor- Safety and Security

Overview of Position

Under general direction of the Assistant Manager of Safety and Security, provide supervision, direction, and inspection of safety and security staff to ensure department policies are being followed. They coordinate and assign work to division leads and security specialists assigned in their perspective areas. This position responds to incidents where a supervisor is needed to handle certain issues.

Essential Functions

30%
Provides administrative leadership in the Safety and Security Department, within Division and assigned schools; develops and recommends departmental operation goals and objectives that are consistent with District Strategic Plan, District Policies, State and Federal laws; works collaboratively with Safety and Security Management and other staff.

30%
Supervises and coordinates security staff assigned at schools and responding to school incidents; assigns and reviews work; evaluates performances; provides recommendations regarding hiring; promotions, performance improvement plans and terminations; develops and provides staff training; researches best practice and develops Safety and Security Operation Manual procedures and protocols.

10%
Collaborates with Seattle Police Department, City Crime Councils; provides technical assistance to schools, and security staff to prevent, prepare, respond and recover from incidents of youth and gang violence.

10%
Responds to critical incidents district-wide; develops operation orders; intervenes and eases conflict among individuals and/or groups; drives to different sites within the district; responds to incidents on off-shift hours as required.

10%
Conducts and coordinates investigations regarding criminal, civil or administrative matters; maintains a high level of confidentiality for both on-going and closed investigations; may use video surveillance equipment; monitors incident reports to determine patterns; analyzes incident reports for patterns and to maintain statistical information; provides reports to the Safety & Security Management Team.

5%
Transports illegal drugs and weapons to the evidence safe, maintains chain of evidence including investigation reports and records of all materials placed in the evidence safe in compliance with applicable regulations

5%
Attends a variety of meetings, conferences and seminars to maintain current knowledge of assigned area; monitors current research, trends, issues and practices, communicates findings as appropriate.

OTHER FUNCTIONS

• Serves as backup to Management during absences or when unavailable
• Performs related duties consistent with the scope and intent of the position as requested.

• Makes customers and their needs a primary focus of his/her actions.
• Thinks ahead and considers the impact of actions both internally and externally.
• Develops trust, credibility and maintains strong relationships with customers.
• Goes the extra mile to satisfy customer needs and expectations

• Identifies labor and resources required to efficiently complete job functions.
• Develops effective communication tools to train and interact with team members.
• Develops key metrics and business drivers to monitor job functions and report on progress.

• Allocates and coordinates time effectively and efficiently to avoid conflicts.
• Anticipates potential problems and develops plans to address them.
• Develops an appropriate work plan to achieve results.
• Monitors progress, responds to problems and measures performance.

• Creates a climate in which people want and choose to do their best.
• Makes each individual feel that his/her work is important.
• Creates a high performance environment where every employee works together to accomplish goals.

• Is seen as a team player who encourages efficient and effective collaborations.
• Works skillfully in difficult situations with both internal and external groups.
• Represents his/her own interests while being open-minded to other groups.
• Builds respectful and productive relationships internally and externally.

• Demonstrates a strong sense of urgency about solving problems and getting work done.
• Focuses on achieving the goal even in the face of obstacles.
• Assumes responsibility for starting and finishing work with minimal supervision.
• Strives for new levels of performance.

• Weighs the consequences of options before making a decision.
• Applies appropriate criteria to situations for the purpose of making decisions.
• Displays self-confidence in own judgment.
• Focuses in the facts and solutions instead of opinions and problems.

• Deals with people and situations in an honest and forthright manner.
• Represents information and data accurately and completely.
• Represents the confidentiality of information and concerns shared by others.
• Takes ownership if a mistake is their own and does not blame others.

• Takes responsibility and action as if the risks (financial or otherwise) are his or her own.
• Holds individuals and team accountable for their actions and results.
• Initiates action even if outcome is uncertain and is willing to accept the consequences of failure.
• Aligns own activities and priorities to meet broader organizational needs.
• Demonstrates courage and confidence in his or her own ability.

• Crisis and emergency response,
• Current emergency management trends and standards of practice;
• Youth violence and at-risk services,
• Emergency communications,
• School operations,
• Local laws

• Management, supervision, evaluation, and assessment of personnel, teams and programs,
• Conflict mediation,
• Assessment of emergency situations,
• Oral and written communications
• Team building
• Conceptual and analytical thinking.

• Effectively represent the District before diverse groups;
• Provide leadership and instruction to adults;
• Work in emergency situations;
• provide project management,
• Analyze data, and evaluate program effectiveness;
• Promote a safe and secure environment for staff and students;
• Work collaboratively and independently.

Typical Qualifications

A typical way to obtain the knowledge and abilities would be:
Three years’ experience in Safety program management, crisis intervention, safety management or applicable fields; bachelor’s degree in Juvenile Justice or Emergency Management; Associate Degree plus four additional years of qualifying work; or experience may substitute for Bachelor’s Degree requirement or High School degree plus ten additional years of qualifying work; or an equivalent of education and experience.

Any equivalent combination of education, experience and training that provides the relevant knowledge, skills and abilities to perform the work will be considered.

Desired Certification & Licenses
FEMA Course Certificates: National Incident Management (IS-700) certificate, ICS (IS-100, ICS-300, and ICS-400) certificate, School Emergency Management (IS-362); Leadership and Influence (IS-240); valid Washington State driver’s license or evidence of equivalent mobility, current first aid and CPR certificates.

Clearances
Criminal Justice fingerprint and background check