CRM Coordinator

JOB TITLE: CRM Coordinator

CLUB: Seattle Sounders FC & Seattle Reign FC

DEPARTMENT: Business Strategy & Analytics

REPORTS TO: Manager of CRM Strategy

TYPE: Full-Time Regular

FLSA: Non-Exempt

TYPE: Individual Contributor

OUR CLUBS

Seattle Sounders FC and Seattle Reign FC are entering an exciting new era as one soccer family with a shared commitment of excellence and growth on and off the pitch. Each club has independently forged a rich history of performance while connecting deeply with the community. Our clubs are continually pushing the boundaries of what's possible while fostering an inclusive culture- championing causes and building community connections to expand our reach and impact. Each match is an opportunity to bring together our community, celebrating our resilience, inclusivity, and a commitment to excellence. United in professional dedication- we are two clubs with one shared vision of progress and greatness.

POSITION SUMMARY 

The CRM Coordinator will play a foundational role in supporting the day-to-day operations of the CRM environment for both Seattle Sounders FC and Seattle Reign FC. This role is focused on day-to-day CRM management, the implementation of back-end system updates, and the creation of reports and workflows to support business needs. The CRM Coordinator will work closely with the Manager of CRM Strategy to execute initiatives, troubleshoot system issues, and drive efficient CRM operations.

ESSENTIAL DUTIES & RESPONSIBILITIES 

• Serve as the primary executor of day-to-day CRM system operations, including data imports, system configurations, and report creation.
• Support the Manager of CRM Strategy by identifying system improvements and implementing updates to enhance user experience.
• Provide end-user support to ensure seamless usage of the CRM system across both clubs, addressing technical issues and maintaining data integrity.
• Maintain CRM workflows, including lead management, ticket sales campaigns, and customer engagement programs.
• Translate high-level business needs into detailed CRM solutions, identifying the best approach within system capabilities.
• Collaborate with cross-departmental teams, including marketing, ticketing, and sponsorship, to implement CRM-based solutions aligned with business goals.
• Stay current with Salesforce platform updates and best practices, applying relevant enhancements to the CRM environment.
• Assist in creating dashboards and reports to track team performance and business outcomes.
• Leverage AI tools to brainstorm solutions, enhance task execution, and improve operational efficiency, proactively integrating AI capabilities into daily workflows as appropriate.
• Ensure compliance with data privacy regulations and club policies in all CRM activities.
• Other duties as assigned.

QUALIFICATIONS

• 1 years of experience in CRM-related roles; Salesforce experience preferred but not required.
• Basic knowledge of CRM system administration and data reporting; relevant certifications are a plus.
• Proficiency in data visualization tools such as Tableau is preferred but not required.
• Demonstrated ability to problem-solve and independently drive solutions to completion.
• Excellent organizational and communication skills, with a collaborative and team-oriented mindset.
• Aptitude for learning new systems and processes quickly, with a strong focus on self-service learning. Excellent organizational skills and attention to detail, with the ability to manage multiple priorities.
• Commitment to principles of diversity, equity, and inclusion, aligning with club values and mission.
• An innovative thinker who isn’t afraid of new ideas or approaches
• Committed to principles of diversity, equity, and inclusion, and to living club values and Mission to Create Moments, Enrich Lives, and Unify Through Soccer, in all interactions with colleagues, partners, vendors, and fans.

WORK ENVIRONMENT 

• This is a hybrid position working from home and from Headquarters & Training Facility in Renton WA and attending meetings and matches as needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Must reside within Washington state upon date of hire.
• Must be able to facilitate own local travel.
• Must be eligible to work in the US without sponsorship
• Responsibilities include regular work outdoors and may require standing on feet for long periods of time, as well as some lifting of up to 20 pounds.

COMPENSATION, BENEFITS & PERKS

We offer competitive compensation and an engaging, supportive environment that prioritizes the health and well-being of our people.

The annual salary range for this position is $55,000 - $70,000. Base pay at time of offer will take into account job-related knowledge, skills and experience required for the role, internal equity and market.

Our Total Rewards package for full-time team members includes: 

• Comprehensive Healthcare Coverage: We offer 100% employer-sponsored premiums for you and your dependents.
• Generous and Flexible PTO: Our Paid Time Off plan is designed with your well-being in mind, offering unlimited paid vacation.
• Retirement Planning Support: 401(k) retirement plan matching, helping you secure your financial future with ease.
• Inclusive Parental Leave: Our gender-neutral parental leave program provides 12-16 weeks of paid leave, giving new parents the time and support they need during this important life stage.
• Exclusive Perks: Enjoy complimentary tickets to matches, making it easier for you to experience the excitement firsthand.
• Continuous Growth Opportunities: We invest in your learning and development through various programs and resources.
• Community Engagement: We provide a variety of volunteer opportunities that align with our social impact goals and RAVE Foundation initiatives, empowering you to make a meaningful difference in the Seattle community. 

Salary : $55,000 - $70,000