Part-Time Ticket Services Associate

Position Overview:

This is a part-time, non-exempt, 21 to 28 hours a week position that supports the various aspects of Seattle Symphony and Benaroya Hall ticketing processing and procedures.

Essential Job Functions:

· Process subscription and single ticket purchases and exchanges in person, by phone, mail, and internet in a helpful, friendly, accurate and timely manner

· Be aware of and provide current information to all patrons in a proactive manner for all events at Benaroya Hall, which include Seattle Symphony performances, Live @ Benaroya Hall concerts, National Geographic Live lectures and various rental shows.

· Support Seattle Symphony customer service policies by solving patron problems and special needs in a courteous and diplomatic manner.

· Staff day of show concert Ticket Office which includes ticket sales, will-call, providing ticket replacements and receipt of donated tickets.

· Responsible for accurate sales reconciliation

· Participate in all training sessions in a positive, willing and thoughtful manner.

· Other duties as assigned.

Qualifications:

· Strong communication and interpersonal skills, the ability to prioritize, and the desire to work in a fast-paced environment.

· Ability to complete all tasks on schedule, thoroughly and accurately.

· Excellent customer service skills required.

· Computer experience in Microsoft Word, Excel, and Tessitura and desired

· Willing to work flexible hours – evenings and weekends required.

· Previous ticket office experience a plus

Physical Requirements:

The physical requirements described here must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The functions of this position are performed primarily in an office environment.

· Regular activities include frequent sitting, standing, walking, reaching, and bending.

· This position may require occasional pulling, lifting and climbing stairs.

· Ability to speak, hear and communicate clearly while handling staff inquiries, telephone calls and customer requests.

· Specific vision abilities require close visual acuity for viewing a computer screen and reading, preparing, entering and/or analyzing data.

· This position requires repetitive motions of the wrists, hands, and fingers for typing at a standard keyboard and regular pinching, picking up and holding pencils and other desk tools.

· Must have the ability to lift 30 pounds as needed.

The Seattle Symphony values diversity and inclusiveness in the workplace. Individuals who bring diverse backgrounds and perspectives are encouraged to apply. It is our policy to provide equal employment opportunity (EOE) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Seattle Symphony will provide reasonable accommodations for qualified individuals with disabilities.