What are the responsibilities and job description for the Housekeeping Operations Specialist position at Seattle Vacation Home?
JOB DESCRIPTION SUMMARY:
The primary responsibility of the Housekeeping Operations Specialist is to support the operations of the entire housekeeping team, including the laundry facility, and to ensure that all homes are cleaned to Seattle Vacation Home standards while complying with safety / security procedures. This position is responsible for tracking inventory, conducting inspections of homes, restocking homes, delivering items to guests, and doing laundry.
Our housekeeping staff could be the first and/or the last person our guests might interact with, making the biggest impact on our guests. Therefore, excellence in customer service is a must. The Housekeeping Operations Specialist must possess a positive attitude, be a team player, and be respectful, energetic, and efficient.
All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service, upholding Seattle Vacation Home’s standards and culture at all times.
ESSENTIAL JOB DUTIES AND FUNCTIONS
- Manage inventory of all supplies, including cleaning supplies and home items.
- Conduct inventories of homes to ensure they are fully stocked. Replenish items as needed.
- Complete departure inspections to inspect for damage and prepare the home for cleaning.
- Conduct post-cleaning inspections to ensure the clean was completed to the standards of Seattle Vacation Home.
- Support the work of the entire housekeeping team, including assisting with cleans or delivering missing items during a shift.
- Wash and fold linens. Inspect for stains and damage.
- Deliver items requested by guests.
- Observe all safety rules in accordance with training and company standards.
- Perform other duties as assigned.
COMPETENCIES
- Customer Focus – Gives guest needs priority and responds quickly to guest concerns
- Personal Energy – Exhibits passion for work. Always possesses a positive and upbeat attitude
- Adaptable and Flexible –Is able to complete tasks in a changing environment
- Outstanding attention to detail
- Excellent communication skills, especially in writing
EDUCATION AND QUALIFICATIONS
- Proof of eligibility to work in the United States
- High School Diploma or General Equivalency Diploma
- Must have a personal vehicle
- Must have valid Driver’s License and current auto insurance
- Ability to work flexible hours, including regular evening and weekend work
- Must be able to pass a drug test
- Adhere to safety guidelines and policies set forth by the company.
WORKING CONDITIONS AND ENVIROMENT / PHYSICAL DEMANDS
- Must be able to frequently perform simple grasping, fine manipulation and repetitive hand and arm movements
- Must be able to bend, squat, crawl, kneel, push, pull and walk on uneven surfaces on an occasional basis
- Must be able to handle the stress of short deadlines and physically exhausting work
- Requires being out of the office and in the properties managed by Seattle Vacation Home in hot and cold weather and in heavy local traffic conditions
- Difficult body movements - making bunk beds, futons, sofa beds, and moving heavy furniture
- Must be able to climb stairs both inside and outside and frequently lift up to 40 lbs.
