Director, Referral and Intake

Are you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that's made it on the Best Christian Workplace 5 years in a row? If so, we want to talk with you!

As the Director of Referrals and Intake you will be responsible for the set up and oversite of the Managed Referral Team (MRS) and the Coordinated Intake Services Department (CIS). The MRS team will establish a consistent method of caring for current community referral partners and identifying and cultivating new referral sources. The second area is a Coordinated Intake Services Department (CIS) that standardizes, streamlines, and coordinates intake and assessment services for people who are homeless. This team will interface directly with our homeless via a call center line, all Mission program intake personnel, and any outside service providers, including those identified by the MRS Team. This team is responsible for the strategic planning and execution of all Call Center operations. Core duties include management and leadership of processes for the continuous improvement of the intake experience. Tactical emphasis is on customer care, quality management, Performance metrics include call efficiency, low abandonment rate, high conversion rates.

Pay Range: $80,000.00 - $102,000.00 Salary

The above pay range is a guideline. For candidates who meet the qualifications of the job, the Missions Compensation Philosophy is to target the 40th - 50th percentile of the range. Multiple factors are taken into consideration to arrive at the final pay rate to be offered. Factors include (but are not limited to) the scope and responsibilities of the role, the selected candidates work experience, education and training as well as internal equity, market and other business considerations.

Schedule: Monday - Friday 8:00 am to 5:00 pm.

How you will serve

• Develop a strategic plan to develop and execute each department
• Create, develop and implement the MRS and CIS departments including:
• Create policy and operational procedures for both areas
• Post openings and hire staff for both departments
• Set up the call center including analytics and scripts
• Collaborate with Mission employees at each location to build a best in class program for referrals and intake
• Create a schedule of visits and tours for potential partners
• Analytics for both areas will need to be set up and reported monthly
• Lead your teams to perform excellent customer service for internal and external customers.

How we support each other

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Him.
• Faithfully upholds The Mission and your team in prayer.
• Participates in team devotions as schedule permits.
• Demonstrates behavior aligned with the Missions Statement of Faith, Standard of Conduct, policies, and expectations.
• Effectively represents Jesus Christ to a diverse audience, including our Mission teams, our volunteers, guests and homeless neighbors.

How you qualify

• Acknowledge and sign the Mission's Statement of Faith (see below)
• BA/BS degree or equivalent years of experience required.
• 10 Development/fundraising experience required. Minimum of 5 years of major gift experience required.
• Successful regular solicitation of $100,000 gifts and experience with making $1 million plus asks.
• Bachelor's degree in Psychology, Social Services or a related field
• 10 years of experience managing fast-paced multi-location teams
• Customer service background (internal or external customers)
• Proficient to advanced computer skills with prior experience working with a CRM

Benefits

All regular fulltime employees, you are eligible to participate in our generous benefits package:

• Medical / Vision with generous dependent coverage
• Dental - 100% company paid
• Long-Term Disability 100% company paid
• Basic Life Plan 100% company paid
• Voluntary Products (Aflac and Guardian)
• EAP and 24/7 Virtual Mental Health 100% company paid
• 4 weeks of paid vacation (prorated based on hire date)
• 11 paid holidays 1 Floating Holiday
• Personal Day and Birthday holiday
• Retirement benefits w/ company match
• Continuing Education Reimbursement Program

Work Environment

While performing the duties of this job, the employee is frequently required to sit for long periods of time in a temperature-controlled environment. Occasionally will stand, balance, twist, stoop, kneel and reach with hands/arms. Occasionally lifts up to 20 pounds and walks, use stairways to climb to multiple floors within the company. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.

Statement of Faith

• We believe the Bible is the inspired, infallible, authoritative Word of God. (2 Tim. 3:16-17, 2 Pet. 1:20-21)
• We believe there is one God, eternally existent in three Persons: Father, Son, and Holy Spirit. Deut. 6:1, Matt. 28:19, Rom. 8:14-17, Eph. 4:4-6, 1 Tim. 2:5, 1 Pet. 1:2
• We believe in the deity and humanity of our Lord Jesus Christ:
  • His virgin birth (Luke 1:35, John 1:1-2, John 1:14)
  • His sinless life (Phil. 2:5-11)
  • His miracles (Matt. 4:23)
  • His vicarious and atoning death through His shed blood on the cross, the forgiveness of sins (Rom. 3:23-25, 2 Cor. 5:21, 1 John 2:1-2)
  • His bodily resurrection from the dead (Rom. 8:34, 1 Cor. 15:3-5)
  • His ascension into heaven, now seated at the right hand of the Father (Acts 1:9-11, Heb. 1:3, Heb. 9:24)
  • His future return in power and glory (1 Thess. 4:16-18)
• We believe that salvation of the lost is possible through the shed blood of the Lord Jesus Christ by faith apart from works, and regeneration by the Holy Spirit. (Eph. 1:7, Eph. 2:8-9, John 1:12, John 3:36, 2 Cor. 5:17, Titus 3:5, John 14:17)
• We believe in the present ministry of the Holy Spirit by whom Christ indwells each believer enabling them to live a godly life of obedience as they reach for maturity. (John 14:17, Acts 1:8, John 16:13, John 14:26, 2 Cor. 1:21-22, Gal. 5:22-23)
• We believe in the bodily resurrection of the saved and their eternal life with God. We believe in the bodily resurrection of the unsaved and their eternal separation from God. (1 Cor. 15:20-28, Matt. 25:45-46, Rev. 20:11-15)
• We believe in the spiritual unity of believers in Christ. (Eph. 2:13-14, Eph. 4:1-6, John 17:20-23, Phil. 2:1-4)

Mission Statement

To bring the love of Jesus and hope for a new life to our homeless neighbors.

Vision Statement

To see every homeless neighbor - beloved, redeemed, restored

Pre-Employment

This position is subject to a pre-employment criminal background check and must be able to pass a 4 panel drug screen.