Guest Services Manager

Are you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that's made it on the  Best Christian Workplace 5 years in a row? If so, we want to talk with you!

As a Guest Services Manager,  you will lead a team of staff, interns and volunteers to create a safe, healing environment for women and children in a Christian residential program. Oversees the Guest Services Team and functions of the Women and Children’s Ministries, including customer service, front desk reception and security, facility staffing and scheduling, and administrative functions. 

Pay Range: $22.10 - $30.94 Hourly

The above pay range is a guideline.  For candidates who meet the qualifications of the job, the Mission’s Compensation Philosophy is to target the 40th - 50th percentile of the range. Multiple factors are taken into consideration to arrive at the final pay rate to be offered.  Factors include (but are not limited to) the scope and responsibilities of the role, the selected candidate’s work experience, education and training as well as internal equity, market and other business considerations.

Schedule: Monday - Friday, 8:30 am - 5:00 pm. 

How you will serve 

• Due to the sensitive nature of this ministry location, we are only able to consider females for this position.
• Supervise the Guest Services team to ensure professionalism, competence and Christ-like customer service is extended to all guests/volunteers and staff who enter the building.
• Work closely with Senior Director of Women and Children’s Shelter to establish and implement goals for assigned areas.
• Provide organizational, spiritual, and administrative leadership to all direct reports, and volunteers, including hiring, on-boarding and training of new staff, time sheet approval, development, scheduling, coaching and performance management and other support related to personnel issues.
• Work proactively with WCM leadership team, Mission staff and ministry partners to continually develop and improve quality services provided to homeless individuals and families, staying on top of any potential problematic operational issues.
• Oversee reception and customer service functions at Hope Place, including handling visitors, checking-in volunteers, answering phones, ensuring the highest level of customer service at Hope Place.
• Oversee the intake process including inquiry calls, phone screens, intakes and bedlist.
• Maintain weekly staff and intern schedule including vacation schedules, shift coverage and special events, ensuring adequate staffing of the Hope Place facility 24 hours a day, seven days a week.
• Oversee proper handling of guest communication, including mail and phone messages, protecting the confidentiality of guests.
• Oversee the updating and organizing of guest and staff information (photos, directory info, etc) and facility incident documentation.
• Promote spiritual health and unity at WCM by presenting a Christ-like demeanor in interactions with guests, staff, callers, visitors, and donors.
• Attend and participate in all Mission, Division and Department meetings and training, as required.
• Any other job-related duties as assigned by supervisor.

How we support each other

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Him.
• Faithfully upholds The Mission and your team in prayer.
• Participates in team devotions as schedule permits.
• Demonstrates behavior aligned with the Mission’s Statement of Faith, Standard of Conduct, policies, and expectations.
• Effectively represents Jesus Christ to a diverse audience, including our Mission teams, our volunteers, guests and homeless neighbors.

How you qualify

• Acknowledge and sign the Mission's Statement of Faith (see below)
• An Associate Degree is required.  A combination of education and 3 years of relatable experience may be substituted for a degree
• Two years experaince working in a Socail Services setting is highly preferred
• 1 years of experience  working working with Homeless Population is preferred .
• 2 years of experience managing a team is required.\
• Proficient in Microsoft Office Suite
• Experience working with a CRM system (Clarity) is preferred
• Possess a valid Washington State Drivers License and be able to meet the standards of the Mission driver criteria required, including but not limited to:
  • Clean driving record
  • No current suspensions or revocations
  • At least 21 years of age

Benefits

All regular fulltime employees, you are eligible to participate in our generous benefits package:

• Medical / Vision with generous dependent coverage
• Dental - 100% company paid
• Long-Term Disability 100% company paid
• Basic Life Plan 100% company paid
• Voluntary Products (Aflac and Guardian)
• EAP and 24/7 Virtual Mental Health 100% company paid
• 4 weeks of paid vacation (prorated based on hire date)
• 10 paid holidays 1 Floating Holiday
• Personal Day and Birthday holiday
• Retirement benefits w/ company match
• Continuing Education Reimbursement Program

Work Environment

While performing the duties of this job, the employee is frequently required to sit for long periods of time in a temperature-controlled environment.  Occasionally will stand, balance, twist, stoop, kneel and reach with hands/arms.  Occasionally lifts up to 20 pounds and walks, use stairways to climb to multiple floors within the company.  Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.

Statement of Faith

1. We believe the Bible is the inspired, infallible, authoritative Word of God. (2 Tim. 3:16-17, 2 Pet. 1:20-21)
2. We believe there is one God, eternally existent in three Persons: Father, Son, and Holy Spirit. Deut. 6:1, Matt. 28:19, Rom. 8:14-17, Eph. 4:4-6, 1 Tim. 2:5, 1 Pet. 1:2
3. We believe in the deity and humanity of our Lord Jesus Christ:
   • His virgin birth (Luke 1:35, John 1:1-2, John 1:14)
   • His sinless life (Phil. 2:5-11)
   • His miracles (Matt. 4:23)
   • His vicarious and atoning death through His shed blood on the cross, the forgiveness of sins (Rom. 3:23-25, 2 Cor. 5:21, 1 John 2:1-2)
   • His bodily resurrection from the dead (Rom. 8:34, 1 Cor. 15:3-5)
   • His ascension into heaven, now seated at the right hand of the Father (Acts 1:9-11, Heb. 1:3, Heb. 9:24)
   • His future return in power and glory (1 Thess. 4:16-18)
4. We believe that salvation of the lost is possible through the shed blood of the Lord Jesus Christ by faith apart from works, and regeneration by the Holy Spirit. (Eph. 1:7, Eph. 2:8-9, John 1:12, John 3:36, 2 Cor. 5:17, Titus 3:5, John 14:17)
5. We believe in the present ministry of the Holy Spirit by whom Christ indwells each believer enabling them to live a godly life of obedience as they reach for maturity. (John 14:17, Acts 1:8, John 16:13, John 14:26, 2 Cor. 1:21-22, Gal. 5:22-23)
6. We believe in the bodily resurrection of the saved and their eternal life with God. We believe in the bodily resurrection of the unsaved and their eternal separation from God. (1 Cor. 15:20-28, Matt. 25:45-46, Rev. 20:11-15)
7. We believe in the spiritual unity of believers in Christ. (Eph. 2:13-14, Eph. 4:1-6, John 17:20-23, Phil. 2:1-4)

Mission Statement

To bring the love of Jesus and hope for a new life to our homeless neighbors.

Vision Statement

To see every homeless neighbor - beloved, redeemed, restored

Pre-Employment

This position is subject to a pre-employment criminal background check and must be able to pass a 4-panel drug screen. 

Salary : $22 - $31