Demo

Guest Services Agent

SeaVenture
Pismo Beach, CA Full Time
POSTED ON 4/3/2025
AVAILABLE BEFORE 6/2/2025

Job Summary: Responsible for providing exceptional hospitality and ensuring a positive guest experience. This is a great opportunity for someone with excellent communication skills and a passion for delivering outstanding customer service.

Duties include but are not limited to :

  • Regular and reliable attendance
  • Greet and welcome guests in a friendly and professional manner
  • Guest Check-ins and check-outs - efficiently and accurately
  • Room Deliveries
  • Concierge Services
  • Provide information about hotel facilities, services, and local attractions
  • Handle guest inquiries, requests, and complaints promptly and courteously
  • Assist with reservations and room assignments
  • Maintain accurate guest records and handle payment transactions
  • Coordinate with other hotel departments to ensure guest satisfaction
  • Ensure compliance with hotel policies and procedures

Experience:

  • Previous experience in the hospitality industry is preferred but not required
  • Multilingual skills are a plus, especially if fluent in languages commonly spoken by our guests
  • Strong guest relations skills with the ability to anticipate needs and exceed expectations
  • Knowledge of hotel operations and hospitality management principles
  • Familiarity with phone systems and excellent phone etiquette
  • Exceptional customer service skills with the ability to handle difficult situations calmly and professionally

We are open 24/7, while this position is not overnight, candidates must be available to work any day shifts, evening shifts, weekends and Holidays.

If you are passionate about providing exceptional guest service and thrive in a fast-paced environment, we would love to hear from you.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Guest Services Agent?

Sign up to receive alerts about other jobs on the Guest Services Agent career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,386 - $50,832
Income Estimation: 
$46,208 - $58,785
Income Estimation: 
$33,380 - $42,539
Income Estimation: 
$30,661 - $47,520
Income Estimation: 
$30,661 - $47,520
Income Estimation: 
$50,653 - $75,276
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Guest Services Agent jobs in the Pismo Beach, CA area that may be a better fit.

Guest Service Agent- Lobby Attendant

Guest Service Agent, Pismo Beach, CA

Guest Services Agent

Quorum Hotels, Pismo Beach, CA

AI Assistant is available now!

Feel free to start your new journey!