What are the responsibilities and job description for the Hotel Maintenance Technician position at Seawind Hotel Investment LLC?
POSITION SUMMARY :
The Seahotel Management LLC Seattle Airport is looking for a full-time Maintenance Technician to join the team! This position is an essential role within the hotel that focuses on ensuring the hotel facility is in top-notch condition, and hotel guests have the best experience with our hotel. This position is responsible for the proper working order of all physical hotel assets and coordinating with management a solution for maintenance problems that arise or projects needing completion. This requires excellent communication skills, building repair skills, attention to detail, problem-solving, multitasking, speed, and organization. This position is within a fast-paced and team-oriented workplace environment. This hotel position is an essential team member in assisting guests with the highest quality experience and representation while staying in our hotel facilities. This position will focus on the day-to-day operations of the Maintenance department, upholding quality assurance and cost control measures for the Maintenance department and hotel.
JOB COMPETENCY :
To perform the job successfully, an individual should demonstrate the following items below with at minimum satisfactory performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Take care of all general hotel repairs and cleaning requirements.
Perform preventative maintenance schedule for all guest rooms and common areas.
Engage in painting, performing structural repairs to masonry, woodwork, and furnishings of buildings, and carrying out basic electrical and plumbing tasks.
Engaged in ground maintenance activities, such as mowing lawns, trimming hedges, removing weeds, raking / disposing of leaves, refuse, and planting.
General cleaning and upkeep of buildings, including buffing, dusting, sweeping, mopping, vacuuming, and washing windows.
Assist other departments as requested, including moving furniture and unloading and storing supplies.
Inventories, requisitions, and purchases of tools, equipment, and supplies.
Purchasing of tools and supplies necessary for hotel repair and stocking inventory.
Build relationships with vendors and contractors to help support hotel needs.
Travel if needed to pick up supplies, tools, training, and or assist other company hotels.
Upholds all safety regulations.
Suggests changes in working conditions and use of equipment to increase efficiency of staff
Monitor and maintain all building systems.
Responsible for the completion of all maintenance service requests as assigned.
Maintain a professional and courteous manner with all guests, vendors, contractors, and employees.
Responsible for alerting the General Manager and or Assistant General Manager of any unusual or major occurrence with equipment, systems, or hotel structure; report, analyze, and / or repair damage that has taken place or that may occur with the hotel in the future. If an unknown solution, research and find experts to assist in the matter.
Assure safety standards comply with all company, local, city, state, and federal guidelines.
Proficiently clean all assigned areas by the General Manager or Assistant General Manager.
Control all expenditures relating to Maintenance, including labor, supplies, and equipment.
Assist in the pick up of trash and recycling throughout the building.
Complete deep cleaning and or preventative maintenance schedules for general areas assigned by the General Manager or Assistant General Manager.
Assist guests promptly and accurately with questions, complaints, or requests.
Provide friendly and courteous service to hotel guests.
Complete daily checklists, filings, and logs.
Assist with hotel events when in need to ensure guest satisfaction.
Respect guest privacy and security by using hotel protocol when entering guest rooms.
Be proficient with property security, key control procedures, as well as fire, flood, and weather-related safety procedures.
Report any lost and found items to the proper staff using hotel protocol.
Communicate accurate information to other departments such as work orders, room status, guest service requirements, etc.
Maintain confidentiality of proprietary information; protect company assets.
Frequent contact with hotel guests and employees.
Drive the Airport Shuttle to pick up and drop off guests when needed.
Complete any hotel-related task requested by the direct manager or General manager.
SCHEDULE REQUIREMENTS :
The best candidates must have flexible availability to work shifts that vary. This position includes working day shifts and evening shifts that may be extended hours depending on company needs. This position also includes working weekends and holidays.
EDUCATION / TRAINING / SKILLS MINIMUM REQUIREMENTS :
High School Diploma or Equivalent.
Minimum 1 year of Maintenance / Engineering Experience preferred.
Excellent Attention to Detail : Ability to make hotel repairs quickly and in quality detail.
Teamwork : ability to work efficiently and unified with co-workers and other departments.
Attendance / Punctuality : Is consistently at work and on time.
Problem Solving : Efficiently identifies and resolves problems with the most reasonable solution.
Customer Service : Responds promptly to customer needs; responds to requests for assistance.
Diversity : Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
Professionalism : Follows policies and procedures including but not limited to, dress code policies; courteous and respectful verbiage; respect for others, including guests and co-workers.
Adaptability : Adapts to frequent changes, delays, or unexpected events.
Dependability : Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternative plan; meets productivity standards.
Initiative : Asks for and offers help when needed.
Planning / Organizing : Prioritizes and plans work activities; uses time efficiently.
Quality Focused : Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.
Safety & Security Focused : Observes safety and security procedures; reports potentially unsafe conditions; Uses equipment and materials properly.
ESSENTIAL PHYSICAL FUNCTIONS :
Must be able to walk, stand, and bend for extended periods.
Must be physically able to grasp, grip, pull, push, twist, turn, and lift boxes or equipment, averaging 25-30 pounds each and 50 pounds or more with assistance.
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